Our Redwood City company publishes printed and online references that support thousands of businesses and government agencies across the United States.
For more than 30 years, our restricted-access publications have helped to verify government-issued documents from around the world. We work directly with government agencies to obtain samples of their identity documents, like drivers licenses, Identity cards, and Passports.
Position:
We have an opening in our B2B Customer Support team and renewal area, with responsibility for our financial industry clients, including U.S. banks, credit unions, fintech companies, and brokerage firms.
Responsibilities: Support our relationship with existing long-time customers by phone and email; assist with questions or changes during the year; renew their subscription annually.
Maintain accurate CRM database history of interaction with subscribers and prospects.
Handle new financial institution inquiries regarding our printed or online references.
Ideal Candidate: Must have three or more years of experience in B2B customer support.
Strong communication skills, both written and verbal.
Confident, diligent, and personable.
Self starter; able to work independently.
Solid computer skills (MS Suite; CRM familiarity, etc.)
Benefits and Compensation:
We are hoping to add an individual with a strong interest in business, and a commitment to becoming a contributor to our company. Features:
Our company is committed to a healthy Work/Life balance.
Our goal is to maintain a team-oriented, friendly, and supportive office.
Security, as our company continues to be a leader in its field.
We welcome the contribution of new ideas to all aspects of the publishing process.
Compensation: Starts at $80,000 to $110,000 plus two bonuses annually.
PPO Health benefits; strong vacation and PTO policies; ample parking.
The Company:
The Drivers License Guide Company publishes several printed Guides that show sample images and related text for government-issued documents: Identity cards; drivers’ licenses; immigration documents; consular cards, etc. These printed Guides are updated and published annually.
Additionally, we publish this document information on our online ID reference sites, where authorized subscribers in businesses and government agencies verify document formats.
Customers include: banks; car rental agencies; retailers; restaurants; and many government agencies. www.driverslicenseguide.com
