Reply directly or send resume to matthew@mastercleaners.com
About Us: Master Cleaners, based in Santa Rosa, CA, has been a premier provider of professional rug and upholstery cleaning services since 1947. Dedicated to delivering exceptional results and customer satisfaction, we specialize in revitalizing and restoring rugs and upholstery of all types and sizes. Our passionate team ensures that every client's prized possession receives the care and attention it deserves.
Summary: As a Customer Service Representative, you will serve as the primary point of contact for our clients, delivering excellent service both in-person and over the phone. Your role is essential in maintaining smooth front office operations and providing exceptional customer experiences, fostering a culture of honesty, teamwork, and attention to detail.
On-site M-F: 8am - 4:30pm
Compensation: $19 / hr 40 hrs/week
Responsibilities:
Customer Interaction: Warmly greet customers and assist with inquiries, appointments, and concerns professionally.
Appointment Scheduling: Efficiently manage bookings to meet customer and operational needs.
Phone and Email Correspondence: Handle incoming calls and emails promptly and professionally, addressing queries and concerns effectively.
Order Processing: Assist customers with placing orders for cleaning services, accurately recording details and preferences.
Billing and Payments: Process payments, issue invoices, and assist with billing inquiries and arrangements.
Customer Follow-up: Maintain communication with customers, providing updates on service progress and addressing additional needs.
Documentation and Record-Keeping: Maintain accurate records of interactions, appointments, payments, and service requests.
Cross-Functional Collaboration: Coordinate with the cleaning team to align on customer requirements and expectations.
Customer Education: Provide customers with rug care tips to prolong their rugs' lifespan.
Front Office Maintenance: Ensure the office area is clean, organized, and stocked with supplies, creating a welcoming environment.
Key Areas:
Customer Service: Handle service inquiries, manage client database, and provide follow-up communication.
Plant Operations: Process invoices, maintain records, handle vehicle maintenance, and order supplies.
Additional Office Duties: Open and close the office, manage invoicing, conduct research, maintain equipment, and assist with social media.
Fiber ProTector Bay Area: Build relationships, generate sales revenue, and provide exceptional product knowledge and service.
Cleaning Department: Assist in the field, conduct estimates, monitor project progress, and ensure timely deliveries and order pick-ups.
Additional duties may include special projects as directed, maintaining professionalism and teamwork in all interactions, and reporting problems to management for resolution.
Benefits
Positive and supportive work environment
Medical/Dental/Vision Insurance
Paid Overtime
On the job training
Personal Time off
Requirements
Valid driver’s license
Background check
