Seeking an experienced and highly motivated hands-on maintenance manager to oversee the upkeep and functionality of a luxury ultra-high-net-worth (UHNW) property based in Pacific Heights, San Francisco.
This individual will be responsible for ensuring the seamless operation of the estate's facilities, including mechanical systems and overall property maintenance. The ideal candidate must have a minimum of 5 years of hands-on experience in property maintenance, preferably in luxury residences, hotels, or similar high-end environments, and be BILINGUAL in both English and Spanish. This role requires an individual who can provide exceptional service while maintaining a low profile, respecting the family’s privacy, and seamlessly blending into the daily rhythms of the household.
Key Responsibilities:
Household Maintenance: Assist with daily cleaning, organizing, and maintaining all home exterior areas. Quarterly waxing of all bronze metal railing on the exterior and interior of the house. Washing all hardscapes, walkways, and sidewalks. Clean and maintain all exterior light fixtures. Ensure the residence is always pristine while blending seamlessly into the family’s routines. Manage and supervise daily maintenance activities, ensuring the property remains pristine. Oversee contractors and vendors, ensuring all work is completed promptly, efficiently, and professionally. Perform regular inspections of all systems (HVAC, plumbing, electrical, etc.) to proactively identify and address potential issues. Coordinate with contractors and service providers for specialized maintenance needs. Respond promptly to urgent maintenance requests and emergencies.
Errands & Shopping: Manage household errands such as sourcing protection materials for home projects, delivering items to various locations, etc.
Light Household Repairs: Handle minor maintenance and repairs or coordinate with vendors and contractors when necessary.
Vehicle Maintenance: Fuel up cars, take to maintenance appointments, and help with car detailing.
Support for Principal: Assist with personal tasks and day-to-day needs, such as handling vendor appointments.
Event & Entertaining Support: Assist in setting up and managing events, gatherings, or entertaining in the home. Ensure a smooth flow of activities and that all guest needs are met.
Second Property Assistance: On occasion, provide assistance and support at a second property in San Francisco, including managing logistics, overseeing maintenance, and ensuring the property is ready for use.
Physical Stamina: Capable of performing physically demanding tasks such as lifting heavy equipment, climbing ladders, and working in confined spaces.
Experience with High-End Finishes: Comfort working around high-end finishes and delicate environments.
Tech Savvy: Knowledgeable in iOS systems. Savant and Lutron knowledge is highly desired.
Collaboration with Household Staff: Overlap hours daily to ensure larger projects, such as deep cleaning, event preparation, or household organization, are completed efficiently and to the highest standards.
On-Call Availability: While primary working hours are 8:00 AM to 4:30 PM, flexibility to be on call after hours, weekends, and holidays as needed is required.
Required Qualifications:
Proven experience as a houseman, facilities manager, or in a similar household role.
Strong knowledge of household maintenance, organization, and management.
High attention to detail and exceptional organizational skills.
Ability to anticipate the needs of the principal and take initiative without constant direction.
Exceptional discretion and the ability to maintain confidentiality and privacy at all times.
Ability to blend seamlessly into the household environment and support the family without disrupting their daily routines.
Professional and courteous demeanor at all times, with the ability to interact with guests, vendors, and staff as needed while remaining unobtrusive.
Strong communication skills, both verbal and written.
Comfortable with flexibility in hours and willingness to be on-call when required.
Valid driver's license and clean driving record
Ability to lift, carry, and move household items as needed. This position is physically demanding. It will involve navigating five flights of stairs, requiring extensive stair climbing—about 15,000 steps a day—and carrying products to the top level.
Compensation:
Excellent salary plus medical benefits, paid holidays, sick time, vacation time, and a discretionary year-end bonus.
This search is being led by a retained search firm. Please submit your resume for consideration IF you meet are required qualifications. Thank you for your interest.
