Acre Pizza, 1080 Petaluma Boulevard North, Petaluma, CA, USA is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
Acre Pizza, who has been voted #1 pizza the last two years by the Press Democrat, is opening a 3rd location in Cotati! It is a beautiful brand new build that will draw in the crowds! We are looking for a Restaurant Store Lead to manage all aspects of this location. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.To be successful in this role, you’ll need to understand and have experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and make sure they are always satisfied. Back of the house experience is also essential, as you’ll train staff, set schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining or take-out experience.Responsibilities Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to in person customer complaints Regularly review product quality Organize and supervise shifts Appraise staff performance and provide feedback upper management to improve productivity Eventually oversee inventory needs Manage restaurant’s good image and suggest ways to improve it Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Requirements and skills Proven work experience in a restaurant Proven customer service experience Familiarity with restaurant management software, like Toast and Homebase Strong leadership, motivational and people skills
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