The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco. We are currently seeking a highly-motivative and professional Front Desk Agent for:
Weekday Mid-Shift (3pm-11pm) & Weekend shifts available.
Job Responsibilities:
Greeting all members and guests that come to the front desk professionally
Accepts and records overnight room reservations
Registers members and guests and assigns rooms
Complies with special requests for members and guests
Provides information regarding availability and rates for members and guests
Understands and monitors room status information
Knows room locations, types of rooms available and room rates
Assists in pre-registration and “blocking” of rooms for registration purposes
Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests
Coordinates guestroom maintenance work with the engineering and maintenance departments
Manages room key system
Uses suggestive selling techniques to sell rooms and to promote other services of the Club
Processes member and guest check-outs
Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures
Posts and files all charges to members’ and other accounts
Receive and respond to front desk emails
Operates front-office equipment
Records and files away all letters of introduction from Reciprocal Clubs
Uses proper telephone etiquette
Handles incoming packages and deliveries as needed
Maintains lobby reader board and knows of daily activities and meetings taking place in the Club
Reports unusual occurrences or requests to the Front Desk Manager
Knows all safety and emergency procedures and accident prevention policies and procedures
Maintains the cleanliness and neatness of the front-desk area
Completes daily checklist of all opening and closing shift duties
Education and Experience:
Minimum 2 years of experience at a hotel, club or resort preferred
Ability to read and speak English is required
Articulate phone manners
Exceptional communication and writing/editing skills
Excellent attention to details and follow through
Outstanding ability to work effectively in teams of diverse people and organizations
Strong organizational, multi-tasking, communications, computer and problem-solving skills
Highly self-motivated and directed
Please submit your resume by responding to this posting. We look forward to hearing from you!
