Front Desk Member Services - Temporary, PT & FT

Front Desk Member Services - Temporary, PT & FT

30 Oct 2024
California, San francisco bay area 00000 San francisco bay area USA

Front Desk Member Services - Temporary, PT & FT

The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco. We are currently seeking a highly-motivative and professional Front Desk Agent for:

Weekday Mid-Shift and Weekend shifts available.

Job Responsibilities:

Greeting all members and guests that come to the front desk professionally

Accepts and records overnight room reservations

Registers members and guests and assigns rooms

Complies with special requests for members and guests

Provides information regarding availability and rates for members and guests

Understands and monitors room status information

Knows room locations, types of rooms available and room rates

Assists in pre-registration and “blocking” of rooms for registration purposes

Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests

Coordinates guestroom maintenance work with the engineering and maintenance departments

Manages room key system

Uses suggestive selling techniques to sell rooms and to promote other services of the Club

Processes member and guest check-outs

Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures

Posts and files all charges to members’ and other accounts

Receive and respond to front desk emails

Operates front-office equipment

Records and files away all letters of introduction from Reciprocal Clubs

Uses proper telephone etiquette

Handles incoming packages and deliveries as needed

Maintains lobby reader board and knows of daily activities and meetings taking place in the Club

Reports unusual occurrences or requests to the Front Desk Manager

Knows all safety and emergency procedures and accident prevention policies and procedures

Maintains the cleanliness and neatness of the front-desk area

Completes daily checklist of all opening and closing shift duties

Education and Experience:

 Minimum 2 years of experience at a hotel, club or resort preferred

 Ability to read and speak English is required

 Articulate phone manners

 Exceptional communication and writing/editing skills

 Excellent attention to details and follow through

 Outstanding ability to work effectively in teams of diverse people and organizations

 Strong organizational, multi-tasking, communications, computer and problem-solving skills

 Highly self-motivated and directed

Please submit your resume by responding to this posting. We look forward to hearing from you!

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