The Peninsula Italian American Social Club (PIASC) is seeking an experienced General Manager (GM) to manage the overall day-to-day operations of the Club. The GM will coordinate numerous Club and outside events at its banquet hall, restaurant, and bocce court, as well as manage the activities and relationships between the Club and its board of directors, members, guests, and employees. This individual will coordinate and administer the Club’s policies as defined by its board of directors, develop operating policies and procedures, and direct the work of all employees. In addition, the GM will implement and monitor the budget and ensure the quality of the Club’s services as well as the satisfaction of its members, guests, and outside customers. In addition to event management, the GM is also responsible for increasing revenues by marketing the facilities for outside events.
Starting Compensation: Base - Negotiable + $6,000 medical stipend + Incentives - booking of external events.
: As the general manager, duties will include, but not be limited to:
Plans, coordinates, and ensures the successful implementation of recurring Club events including dinner meetings, luncheons, and dinner dances, and external events such as weddings, Quinceaneras, corporate events, concerts, celebrations of life and dinner theatre shows.
Manages personnel, including full and part-time kitchen, bar, and wait staff. Initiates and monitors policies relating to personnel actions and training. Schedules, supervises and directs the work of all Club employees; confers with them about personnel-related matters including compensation, job changes and performance evaluation. Mentor and train employees in the skill sets needed to ensure their success.
Implements policies to ensure satisfaction among Club members, guests, and outside customers.
Maintains Club calendar of events and social sites. Coordinates updates to Club website.
Coordinates RSVPs and ticket purchases to events held at the Club. Prepares a spreadsheet showing the name, number of people, food choice and who they want to sit with.
Develops on-going dialogue and rapport with members through recognition, communication and follow-through.
Oversees the care and maintenance of all the Club’s physical assets and facilities. Provides for and manages the use of the Club’s equipment, space and materials.
Coordinates the marketing and member-relations programs to promote and expand the Club’s services and facilities to present and potential members and outside parties.
Directs purchasing, receiving, storage, issuing, preparation and control of all food, beverages, supplies and equipment. Gives directions to and works closely with vendors, outside contractors, firms and individuals providing services to the Club.
Reviews and initiates programs to provide members with a variety of popular events.
Directs the writing and publishing of the Club newsletter.
Provides for the security of the Club, its environment and member’s belongings.
Ensure the implementation of all State and Federal safety mandates that involve employees and the PIASC facility.
Maintaining day to tasks that meet or exceed a safe and code compliant workspace, for an event venue and restaurant.
Computer skills to include ability to create Excel spreadsheets, graphics and use publishing software
Reports to the Board of Directors, club president, and personnel committee chair on club status
Desired Qualifications:
Associate degree in business, hospitality management, or a related field.
5 years of experience as a general manager in a hospitality related business.
Outstanding customer service skills.
Excellent time management and organization skills.
Computer literacy: comfortable working with internet browsers, email, and Microsoft Office.
Ability to work a flexible schedule (days/nights, weekends, and holidays).
Strong interpersonal and communication skills.
Energy and enthusiasm; Ability to inspire and motivate your team to provide exceptional customer service.
Preferred Qualifications:
A Certified Club Manager (CCM) designation.
Experience as the manager of a private member Clubs.
To schedule an interview; please send resume and contact information to John Najac, Secretary, Peninsula American Italian Club, 100 North B Street, San Mateo, California 9440. For further information, please contact Tom Colombo, vice president at 650 296-8625.
