Recently voted #1 Hotel in California in the 2019 Condé Nast Reader’s Choice Awards, Olema House features 24 comfortably chic rooms, 2 cottages, and a recently refurbished Tavern located adjacent to the one and only Point Reyes National Seashore Park. Only a short drive from some of the most picturesque beaches in Northern California, Olema House is an award-winning hotel part of a curated boutique hotel collection, Mosaic Hotel Group, featuring properties in beloved destinations such as Napa, Sonoma, Palm Springs, and Mexico City.
We are currently interviewing for a full-time Front Desk Agent! Hotel experience preferred but we're willing to train the right candidate. Flexible schedule required for weekends, holidays, mornings and evenings . Respond to this ad with your resume or come by and fill out an application Monday - Friday from 8 AM to 5 PM.
Olema House is next to Point Reyes Station, 30 min from Novato and 40 min from Petaluma. 10021 Coastal Highway #1, Olema, CA 94950.
Olema House is a part of Mosaic Hotel Group’s collection of award-winning, boutique hotels. We offer 401k and company discounts at our proprietary hotels and restaurants to all employees. Full-time hotel employees are offered PTO, medical, dental, vision, life insurance, and an employee assistance program.
As the Front Desk Agent, you are responsible for providing high quality guest service as it pertains to checking in/out of hotel guests. This is the primary point of contact for guest communications including telephone and e-mail, mail/message service; taking hotel reservations, and concierge services in a gracious and professional manner. Verify guests’ registration information and take any further information required, such as identification and length of stay, and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance. Upon guest check out, ensure that all balances are paid and that the room key is returned.
ESSENTIAL FUNCTIONS:
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service as it relates to general telephone services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review guest arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate service and amenities of the hotel to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Take, record, and relay messages accurately, completely, and legibly.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Provide Concierge service - fluent knowledge of local restaurants, special events, local attractions, and guest amenities.
Keep the front desk as well as lobby areas clean and well organized.
Assist with reservations calls in a professional manner.
Legibly document maintenance needs in front desk log and submit to Manager.
Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
Complete final manual postings for all miscellaneous income departments.
Balance all miscellaneous income departments against vouchers and property management system totals.
Initiate Night Audit process in the Property Management system.
Prepare next day guest reservations arrivals Check in slips.
Prepare management reports for hotel management.
Prepare appropriate housekeeping reports for next business day.
Perform research on credit card charge-backs as directed by hotel management.
Maintain the cleanliness of public areas.
REQUIRED COMPETENCIES
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to accurately compute and manipulate mathematical calculations.
MINIMUM QUALIFICATIONS:
At least 6 months experience in a similar capacity.
Flexible schedule.
