North Block Hotel, honored as 2018’s “#1 Hotel in Northern California” by the Condé Nast Traveler’s Readers' Choice Awards, is located in Yountville, the epicenter of Napa Valley’s wine and culinary scene. A member of Mosaic Hotel Group, North Block is a chic, boutique hotel. Extraordinary service, an enviable location, and a discerning clientele all combine here to create the perfect environment for hospitality professionals.
We are currently interviewing for a full-time Front Desk Agent! This position is for 8 hours shifts, either 11am to 7pm or 3pm to 11pm. Experience is preferred, must be comfortable using computer and google suite.
EMPLOYEE BENEFITS & OPPORTUNITIES:
We recognize that we expect the very best from our devoted employees. To show our appreciation for their commitment to excellence, we provide the following:
-Supportive environment where you are empowered to get your job done, please guests, and effect change
-Great location, near public transportation
-401k
-Paid time off
-Medical, Dental, Vision benefits
-Employer provided Employee Assistance Program and Basic Life Insurance
-Employee Dine + Stay Discount program
-Employee Referral Program - refer a friend!
-Opportunities to advance within the hotel and across Mosaic Hotel Group’s family of luxury, boutique hotels
-Stylish uniforms paid for by hotel
-Great atmosphere, comfortable working conditions
-Interaction with our wonderful, friendly guests
The Front Desk Agent is responsible for providing high quality guest service as it pertains to checking in/out of hotel guests. This is the primary point of contact for guest communications including telephone & e-mail, mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Verify guests’ registration information and take any further information required, such as identification and length of stay and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance. Upon guest check out, ensure that all balances are paid and that the room key is returned.
ESSENTIAL FUNCTIONS:
-Check-in and check-out hotel guests in a confident, professional, and friendly manner.
-Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
-Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
-Provide gracious and efficient telephone service as it relates to general telephone services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
-Review guest arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
-Complete all items as listed on shift checklists.
-Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
-Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
-Advise guest of any messages, mail, faxes, etc. received for them.
-Communicate service and amenities of the hotel to guests.
-Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
-Take, record and relay messages accurately, completely and legibly.
-Accept and record wake-up call requests.
-Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
-Meet with departing Front Desk Host to review business status, log-book and follow-up items.
-Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
-Keep the front desk as well as lobby areas clean and well organized.
-Assist with reservations calls in a professional manner.
-Legibly document maintenance needs in front desk log and submit to Manager.
-Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
-Complete final manual postings for all miscellaneous income departments.
-Balance all miscellaneous income departments against vouchers and property management system totals.
-Initiate Night Audit process in the Property Management system.
-Prepare next day guest reservations arrivals Check in slips.
-Prepare management reports for hotel management.
-Prepare appropriate housekeeping reports for next business day.
-Perform research on credit card charge-backs as directed by hotel management.
-Maintain the cleanliness of public areas.
REQUIRED COMPETENCIES
-Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
-Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
-Ability to accurately compute and manipulate mathematical calculations.
MINIMUM QUALIFICATIONS:
-At least 6 months experience in a similar capacity.
A WORD ABOUT MOSAIC HOTELS:
North Block Hotel is part of the Mosaic Hotel Group’s luxury collection of boutique properties. Mosaic operates a portfolio of individually-branded, high-end hotels in exceptional destinations throughout the West Coast and Mexico. Mosaic Hotels have carved a niche by creating environments that are an authentic part of their locales and by offering an extraordinary level of guest services. If you want to know more, we invite you to visit: https://mosaichotelgroup.com.
