Guest Service Agents accommodate guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Other tasks include assisting management in ensuring the quality of the hotel remains high, through room checks, folding laundry, etc. The main responsibility of a front desk agent is to meet the needs of all guests staying with the hotel and providing any necessary services to ensure a customer's satisfaction.
Qualifications Preferred Include:
1. Professional
2. Well Groomed
3. Knowledge of Computers
4. Teamwork
5. Ability to Multi-Task
6. Problem Solver
7. Prompt
8. Reliable & Responsible
9. Reliable Transportation
10. Flexibility & Adaptability
Requirements Include:
1. Must look clean and have approachable demeanor.
2. Must work well under pressure and enjoy working as part of a team.
3. Must be able to stand for long periods of time.
4. Must be able to work from either 6:30am to 2:30pm, 2:30pm to 10:30pm, or 10:30pm to 6:30am (We are hiring for all three shifts)
5. We are a 24/7 365 day operation and you must be willing to work holidays.
About Us: We are an award winning hotel located in the picturesque San Lorenzo Valley/ Santa Cruz Mountains area. We are seeking qualified individuals to join our family like atmosphere and to provide our guests with award winning service.
Please respond to this posting by email or in person at 9733 Highway 9 Ben Lomond, CA 95005 with a resume and cover letter for immediate consideration. We look forward to hearing from you.
