Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. The Madrona is a historic showpiece that celebrates art and design and offers guests highly personalized stays with a residential spirit.
We're hiring a part-time Night Auditor to join our team! Must be available Monday and Tuesday overnights and flexible based on availability. Hotel Front Desk Host experience is preferred but we are willing to train the right candidate!
The Madrona is part of the Mosaic Hotel Group’s luxury collection of boutique properties. Mosaic operates a portfolio of individually-branded, high-end hotels in exceptional destinations throughout the West Coast and Mexico. We offer all employees 401k and company discounts at our proprietary restaurants and hotels. Full-time employees are eligible for PTO, medical, dental, vision, life insurance, and an employee assistance program.
The Night Auditor is responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day. Conduct all system backup and roll over functions for new day, week, month and year. Also responsible for operating the front desk overnight and conducting all front desk functions.
ESSENTIAL FUNCTIONS:
· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of the shift
· Maintain positive guest relations at all times
· Resolve guest complaints, ensuring guest satisfaction
· Uphold all Service Standards
· Maintain professional relationships with all coworkers
· Follow checklists and standard operating procedures
· Exercise discretion and authority to resolve guest complaints
· Balance various point of sale systems to the PMS system including POS, call accounting, along with manually posted revenue including laundry/valet, parking, transportation, postage, etc.
· Responsible for the safekeeping of all guest related posting backup, accounting records, and the accounting office
· Prepares F&B summary report – audit all cashier work and compile information for the F&B summary report
· Review and reconcile all PMS transactions daily
· Audit front desk agent’s daily work – sort and compile cashier backup including all types of guest revenue postings, guest account payment postings, paid outs and all other cashier transactions
· Balance and transmit credit card batches on a nightly basis to the credit card companies
· Perform maintenance tasks of the network back up and PMS back up
· Perform system maintenance functions for the PMS system
· Responsible for taking appropriate action during instances of system(s) equipment failure to minimize financial losses and guest inconveniences
· Ensure all reports and nightly emails are accurate and distributed on a nightly basis
· Maintains a safe, clean, organized, and well stocked work area
· Verify all cashier postings and sort, compile and organize all cashier work for the income auditor
· Maintain computer security
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential function from the list above satisfactorily.
The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL PHYSICAL REQUIREMENTS:
The physical requirements listed are representative of those that must be met by an employee to successfully perform the essential functions and key responsibilities of this position. Work conditions in certain areas of the restaurant/hotel can be hot, cold, wet, slippery and/or noisy.
Frequent walking, including climbing up and down stairs are required. Ability to sit, stand, walk, climb stairs, bend, lift, twist, kneel, crouch, crawl, pull, push, carry, grasp, reach and stoop as needed, sometimes for extended periods, and to occasionally lift and carry heavy items up to 40 pounds (may be aided). Ability to see, talk and hear.
REQUIRED COMPETENCIES:
· Proficiency with Excel, Opera
· Oral and written proficiency in English
· Good communication skills, both oral and written
· Outstanding customer service skills
· Ability to understand and follow written and verbal instructions
· Ability to multitask and work in a fast paced environment
· Be a clear thinker, remaining calm and resolving problems using good judgment
· Work cohesively with co-workers as part of a team
· Work with minimal supervision
· Maintain confidentiality of guest information and pertinent Company data
MINIMUM QUALIFICATIONS:
· 2 years’ experience in the hotel/hospitality industry
PREFERRED QUALIFICATIONS:
· Previous Hotel Front Desk experience
