Job Overview: Provide a warm and memorable experience for every person who dines at Octavia. The General Manager guides staff in offering a high standard of service, and maintaining a consistent balance between warmth and professionalism. The GM leads service every night on the floor.
Responsibilities include:
Facilitating a warm, seamlessly executed guest experience
Developing a rapport with regular clientele and maintaining systems to grow knowledge of VIPS and regulars continuously
Knowledge of, and comfort with fine dining service standards
Nightly pre-service meeting
Writing FOH schedule
Maitre D’/ floor management during service
Payroll/Labor
Handle daily cash and tip reporting
New Hire procedures
Aloha/Toast editing of frequently changing menu
Collaboration with BOH to produce the daily menu notes
Coffee/Tea ordering and inventory
Assist Wine Director with monthly inventory
Effective and organised communication on weekly manager meeting
Complete Opening/Closing procedures
Handle any issues that may arise - guest relations, internet/power, restaurant maintenance, florals, HR, etc.
Qualifications:
Experience in managing a team of a comparable size and skill for 1+ years
Management experience at a Michelin or other highly rated restaurant preferred
Familiarity with steps of service/ table maintenance
Dedication to hospitality and providing excellent dining experiences, local, seasonal cuisine
Good communication skills
Strong work ethic
Team player mentality
Wine knowledge and service proficiency
Highly motivated, professional, and reliable
1+ year of Toast or comparable POS knowledge is highly desired
Excel and Google Doc proficiency
OpenTable fluency is required
PHYSICAL DEMANDS:
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 50 pounds, standing for 8+ hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may occasionally change. Frances reserves the right to add or delete duties and responsibilities at the discretion of its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Location: San Francisco, CA
Department: FOH
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Compensation: $68,000 - $102,000 yearly, DOE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Please apply for this job via BambooHR here: https://octavia.bamboohr.com/careers/33?source=aWQ9MjU%3D
