Role Snapshot: Hands-on leader who runs the packaging station, organizes large catering drops, and trains a small front-of-house crew.
Core Responsibilities:
- Package line lead: build bags, verify sauces + bread, keep cold vs hot separated.
- Catering coordination: stage, label, and load 30-200-meal orders; direct drivers.
- Team training: certify staff on packing SOPs and Day-1 checklist.
- Shift metrics: ≤ 1 % packing errors, driver wait ≤ 10 min, labor on budget.
- Inventory touches: daily pars on disposables, sauces, pitas; trigger re-orders.
- Guest recovery: handle on-site fixes, comps/refunds.
Must-Have Experience
- 2-3 yrs leading packaging or catering ops at a fast-casual restaurant doing high-volume boxed meals.
- Comfortable with catering companies (Forkable, Sharebite, ZeroCater, DoorDash, etc.).
- Proven trainer can write or enforce an SOP.
- CA Food Handler Card (ServSafe Manager a plus).
- Lift 40 lb, stand 8 hrs, stay cool under pressure.
- Basic Sheets/Excel for daily accuracy logs.
