Seeking a General Manager to run our operations for a popular well established restaurant in downtown Santa Cruz
Duties include:
-Ensure that each customer receives outstanding customer service by providing a friendly environment, maintaining outstanding standards, and solid product knowledge
-Responsible for oversight of the Front of the House (FOH) dining operations including being the point of contact for group/special events and customer service.
- Hiring, ongoing training and supervision of FOH staff to ensure professional and customer-centric behavior.
-Ensure an efficient work environment by managing customer and employee complaints, and modifying, creating and/or enforcing procedures
-Maintenance of FOH schedules ensuring full coverage for all shifts, particularly during peak periods/group events, including the administration of 7Shifts scheduling platform.
- Handling of Toast POS system, cash drawers, and tipping out procedures.
- Oversight of OpenTable reservations platform to ensure appropriate seating.
- Maintenance & inventory of front of house (FOH) supplies.
- Upkeep of health, safety and sanitation standards.
- Opening and closing duties
- Management of FOH team and partnering with back of house (BOH) manager to provide a seamless customer experience
Job specifications:
-At least 2 years of experience in the food and beverage industry, with previous managerial experience preferred
-Excellent interpersonal and communication skills, with a friendly and approachable demeanor
-A passion for hospitality and a genuine desire to create memorable experiences for customers
-Strong leadership abilities, with the ability to motivate and inspire a team to deliver outstanding results
-Proficiency in inventory management and basic accounting principles including overseeing ordering and procurement of supplies, managing vendor relationships to ensure timely delivery and cost-effective purchasing
-Knowledge of health and safety regulations, with a commitment to upholding standards of cleanliness and sanitation
-Flexible schedule, including availability to work weekends and holidays as needed
