Eligibility Specialist I - English and Bilingual (English/Spanish)
$5,282 - $6,419/Monthly
Be a part of this exciting opportunity to join a dynamic team as an Eligibility Specialist I and help our community's most underserved members!
Starting salary at $30.37/hour ($63,385/year), plus a competitive total compensation package, and an additional $1.50/hour for fluent bilingual assignments!
The County of Sonoma Human Services Department (HSD) seeks qualified individuals to fill multiple full-time English and fluent bilingual (English/Spanish) Eligibility Specialist I positions.
Eligibility Specialists interview clients to obtain and evaluate personal information to determine eligibility for benefits, including Medi-Cal, CalFresh, and other health insurance programs. ES I's continually adapt and respond to the regulatory requirement changes within the public assistance system. These positions may be assigned to a high-volume call center environment.
The ideal candidates for ES I positions will possess many of the following:
Exceptional interpersonal/customer service skills necessary to interact with, obtain information from, and provide support to clients who are in stressful life situations in person and in a call center environment
Proficient computer skills with the ability to navigate department-specific software, perform data entry, and use the internet
Strong math skills with the ability to perform precise calculations
Critical problem-solving skills and the ability to independently utilize multiple resources to provide comprehensive answers and support to clients to complete daily work
Excellent time management and prioritization skills to successfully meet regulatory deadlines and accurately process large quantities of work
Clear and effective oral and written communication skills
Due to rigorous paperwork demands and regulatory deadlines, HSD has instituted a multiple-week classroom and on the job training program for all ES I positions, and a one-year probationary period. During the probationary period there will be scheduled assessments to determine aptitude/comprehension of the material to ensure success in the position.
Salary is negotiable within the established range and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve. Apply by 10/07/24
