Company Description:
Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.
Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring equitable access to essential healthcare services for every member of our community, irrespective of financial status, language proficiency, sexual orientation, cultural background, living situation, or insurance coverage.
Job Summary:
The role of a Referral Coordinator involves processing and coordinating specialty referrals, working closely with referring providers, specialists, patients, and families. The responsibilities include delivering excellent customer service, ensuring completion and timely submission of medical notes and referral information, responding to incoming calls and voicemail messages, coordinating referral authorizations, following up with specialist offices, and documenting detailed referral information in the Electronic Health Record (EHR) system while maintaining confidentiality and security of Protected Health Information (PHI).
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Qualifications:
High School Diploma or equivalent.
Minimum one (1) year experience with medical office duties.
Bilingual English/Spanish a plus.
Excellent telephone etiquette.
Knowledge of basic medical terminology and referral knowledge.
Ability to document information consistently, timely and accurately.
Knowledge of electronic health records a plus.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Ability to address sensitive issues with tact and diplomacy.
Strong analytical, employee relations, and excellent interpersonal skills.
Excellent writing, business communication, editing, and proofreading skills.
Ability to interact effectively and in a supportive manner with persons of all backgrounds.
Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.
Experience with quality improvement initiatives.
Strong analytical, employee relations, and excellent interpersonal skills.
Excellent writing, business communication, editing, and proofreading skills.
Ability to interact effectively and in a supportive manner with persons of all backgrounds.
Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment.
Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
Ability to establish and maintain positive and professional working relationships.
Must be able to adjust priorities quickly as circumstances dictate.
Must be able to be at work regularly and on time.
Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
A can-do attitude, with attention to detail.
Ability to type a minimum of 35 WPM with minimal errors.
Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
Must be able to use office equipment (i.e. copier, fax, etc.).
Essential Duties/Responsibilities:
Responsible for processing and coordinating specialty referrals.
Work closely with the referring providers, specialists, patients and families.
Deliver excellent customer service while interacting with patients.
Ensure all medical notes, referral information and required documentation is complete and submitted to the referral entity in a timely manner.
Responds to incoming telephone calls and voice mail messages regarding pending referrals.
Coordinate referral authorizations by faxing patient notes and labs.
Following up with specialist offices to inquire about referral consultation notes.
Document detailed referral information in electronic health record (EHR) system.
Maintain confidentiality and security of Protected Health Information (PHI).
Participate in staff meetings, and attend other meetings and training events as assigned.
May be required to perform other related duties, responsibilities, and special projects as assigned.
Benefits:
Employer paid health, dental, and vision benefits to the employee.
Option to participate in a 403(B) retirement plan with employer matching contribution.
Partial educational reimbursement.
12 paid holidays.
Accrued paid time off with each pay period.
Employee discount programs.
Connect with Axis:
Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health
Annual Gratitude Report:https://issuu.com/axiscommunityhealth/docs/gratitudereport2024
Physical Demands and Working Conditions:
Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.
Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.
Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.
Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.
Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.
Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.
EQUAL EMPLOYMENT OPPORTUNITY
Axis Community Health is committed to creating a diverse work environment and is proud to be an equal-opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation, please contact HR@axishealth.org for assistance.
Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.
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