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About Us:
Township is a leading provider of janitorial services committed to delivering top-notch cleaning solutions to a diverse range of clients. Our dedication to excellence and customer satisfaction has earned us a reputation for reliability and quality. We are currently seeking a highly motivated and customer-focused Janitorial Account Manager to join our dynamic team.
Position Overview:
The Janitorial Account Manager will play a crucial role in managing one specific client relationship, ensuring service excellence, and overseeing janitorial operations across multiple buildings. This position requires a strong commitment to customer service, exceptional communication skills, and the ability to manage and motivate a team of janitorial staff.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong, long-term relationships with the client.
Act as the primary point of contact for client inquiries and concerns.
Conduct regular meetings to ensure client satisfaction and address any issues promptly.
Operations Management:
Oversee the daily operations of janitorial services across a large campus.
Ensure all cleaning tasks are completed to the highest standards and in compliance with client expectations.
Coordinate with the operations team to allocate resources and manage schedules effectively.
Quality Control:
Implement and monitor quality control procedures to maintain service excellence.
Conduct regular inspections and audits of all buildings to ensure compliance with standards.
Address any deficiencies and implement corrective actions promptly.
Team Leadership:
Manage, train, and motivate a team of janitorial staff.
Ensure staff adherence to company policies and procedures.
Foster a positive and productive work environment.
Reporting and Documentation:
Maintain accurate records of client interactions, service delivery, and operational activities.
Prepare and present regular reports to clients and management.
Qualifications:
Proven experience in account management, preferably in the janitorial or facilities management industry.
Exceptional customer service and communication skills.
Strong organizational and time management abilities.
Ability to manage and motivate a team effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Valid driver’s license and clean driving record.
Preferred Qualifications:
Bachelor’s degree in business administration, management, or a related field.
Knowledge of industry standards and best practices in janitorial services.
Experience with quality control and continuous improvement processes.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and career advancement.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience.
Township is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
