BILINGUAL EBT CLERK
For 28 years, UVFM has operated 10 dynamic Bay Area certified farmers' markets and proudly represents hundreds of California’s small family farmers, food entrepreneurs, artists, and musicians. We are at the heart of the Bay Area's local food movement. Operating year-round, rain or shine, our markets provide a vibrant platform for urban communities to directly access fresh, locally grown produce and more. Visit us at www.UVFM.org to learn more!
Position Summary
UVFM is seeking a bi-lingual EBT Program Clerk fluent in Chinese/Mandarin/or Cantonese and English, to serve our diverse customer base. This part-time position is fast-paced, methodical, and somewhat repetitive, but deeply meaningful. It’s ideal for individuals who are patient and truly enjoy engaging with a diverse public—especially elders—and value contributing to community-focused programs.
Our ideal candidates are dependable, patient, and collaborative team players who will contribute to fulfilling the mission of our markets while providing excellent service to the community.
Key Responsibilities
· Language translation of conversations and written materials.
· Provide information to English and non-English speaking customers, about SNAP and answering questions about eligibility and using benefits at the market.
· Distribute and track EBT/SNAP (Supplemental Nutrition Assistance Program) and other market-related food assistance programs to qualifying customers.
· Interact with customers in a friendly, professional manner.
· Set up and take down the booth and equipment.
· Maintain accurate records of transactions and provide daily reports to the market manager.
· Assist in outreach efforts to increase EBT program awareness in local communities.
· Collaborate with market staff to ensure smooth operations and a welcoming environment for all patrons.
REQUIRED QUALIFICATIONS
· MUST be proficient in either Chinese, Mandarin, or Cantonese /and English.
· Punctuality and reliability are essential.
· Engaging interpersonal and communication skills.
· Strong organizational skills and attention to detail.
· Ability to work at a fast pace, independently and as part of a team.
· Comfortable working outdoors in all weather conditions.
· Comfortable sitting (or standing if you prefer) for long stretches of time.
· Comfortable with repetitive tasks (swiping cards) as well ability to be flexible as needed.
· Comfortable with PC computers
· At least 21 years of age
Preferred Qualifications
· Experience in customer service, community outreach, or food assistance programs.
· Experience assisting diverse people of all ages and cultural backgrounds.
· Familiarity with farmers' market operations or food systems.
· Ability to stay calm, manage details, and multitask in a fast-paced environment.
· A very patient and sunny personality, and a good sense of humor.
· Comfortable flexing authority and order when needed.
· A self-starter with an positive disposition, with the ability to work collaboratively as a team player while taking direction well.
Compensation & Schedule
· Starting Pay: $21 per hour
· Shifts: Fridays: 7:00 AM – 3:00 PM - Old Oakland Farmers' Market
· Potential on-call opportunities for Saturday and Sunday locations across the Bay Area
· (Qualifies for annual cost of living increases)
Join our team and make a meaningful impact on your community while supporting California small family farmers!
To apply, please submit your resume and a brief cover letter.
UVFM is an Equal Opportunity Employer, committed to fostering an inclusive workplace. We welcome applications from individuals of all backgrounds, including but not limited to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity, age, and protected veteran status. Diverse perspectives and experiences strengthen our organization and mission. All qualified applicants will receive consideration for employment without discrimination based on any characteristic protected by law.
