Position Available: Director of HR and Operations
Since 2007, the Community Living Campaign has been charting a new path for what it means to age in community in San Francisco. CLC’s mission is to ensure older adults and adults with disabilities can age and thrive in their own homes and neighborhoods. To accomplish this mission, CLC promotes neighborhood-based Community Networks to bring people and services together. CLC also spearheads citywide initiatives to promote digital access and employment opportunities, and advocates on selected age and disability-related issues that are too big for any individuals, organizations, or neighborhoods to solve alone.
CLC is participant-focused and driven, able to shift to meet evolving needs on both neighborhood and larger systemic levels. We bring a positive, kind, and can-do spirit to strengthening our communities through the power of older adults and people with disabilities. We are a values-driven organization and share a passion for recognizing and promoting the skills and talents of older adults and people with disabilities. Over 60% of our employees are older adults and/or people with disabilities.
To build on recent growth and success, CLC is adding to its leadership team and seeks a strong candidate to fill a new position, Director of Operations. This position will play a pivotal role in building operational and administrative systems required to support programmatic and administrative functions for the organization, meeting the needs of staff, leadership, and external stakeholders, including participants, funders, and neighborhood leaders.
Position Description
This position will be charged with helping to strengthen and maintain CLC’s operational backbone, with direct accountability for metrics and reporting, human resources, and central office operations along with strong cross-organizational collaboration with the Program Directors, Finance Director, and Director of Communications.
The Director of Operations will be self-motivated and collaborative, able to move with patience and clarity while leading three essential components of the organization’s operations. They will enjoy creating an environment that balances structure with room for staff and neighbors to generate new ideas and approaches. All CLC Team members must be willing to wear multiple hats and thrive in a culture that places a high priority on collaboration and team support.
Essential Responsibilities
Reports to: Co-Executive Director
Metrics, Reporting, and Compliance
● Supervise Operations and Analytics Manager.
● Foster use of CLC’s donor database, Donor Perfect, to strengthen use of its features related to tracking, analyzing, and building donor support.
● Support and train staff in tracking and reporting evaluation data needed for regular reports to funders as well as to evaluate and improve program activities.
● Work with the Executive Team to identify, prioritize, and drive improvement initiatives, including requirements analysis, design, and implementation. Improvement initiatives would include changes to operational policies and practices to improve the organization's efficiency and effectiveness.
● Manage contracts (MOUS and supporting documentation.) Support compliance and reporting activities such as reporting for funding site visits, generating required reports. This includes ensuring that programmatic data is collected and accurately entered into appropriate systems.
● Manage Department of Disability and Aging Services site visits and fiscal monitoring.
● Work with the Leadership Team and the Communications Director to coordinate public facing operations, including support for the CLC website.
People and Culture
● Supervise HR, supporting the prioritization of daily operations and providing guidance and leadership where needed. HR activities include:
o Supporting hiring managers through staff planning and recruiting
o Hiring and onboarding processes
o Benefits administration using the support of a benefits broker
o Payroll functions in partnership with the finance team
o Supporting supervisors as needed in team management activities including the performance review cycle, role and pay changes and grievances
o Processing employee leaves, exits, and other special circumstances
● Drive and oversee improvement projects related to HR functions, including partnership with the Chief of Staff to ensure successful rollout and adoption. Partner with the Finance Director to ensure that the organization is in compliance with local, state and federal laws.
● Work with the Chief of Staff to drive staff in-service and training and team building that supports work in a multi-cultural setting, promotes equity, and helps reduce ageism, ableism, sexism, and other practices that disempower or actively limit opportunities for staff and participants.
● Work with Chief of Staff to provide operational support for Employee Life Cycle: performance evaluations, KPIs, goal-setting, documentation.
● Work with the DEIB committee, Chief of Staff, and Executive Team to administer and evaluate results from employee surveys, policy changes, and training throughout the year.
Office Operations
● Supervise and support the CLC Office Manager, who is responsible for the daily operations of the CLC central office including greeting visitors and participants, ordering and administering supplies, photocopying and scanning documentation, and providing supplies and equipment for CLC events.
● Ensure that all CLC locations are up-to-date on Emergency Preparedness and Workplace Safety Policies.
Minimum Qualifications
● Minimum of eight years of relevant operations and supervisory experience.
● Highly proficient in MS Excel, and Word. Have a strong working knowledge of collaborative tools such as Dropbox, Zoom and G Suite.
● Experience using a cloud-based contact management system, such as DonorPerfect.
● Demonstrated knowledge of performance evaluation metrics.
● Strong background in managing, building, and supporting teams. Successful history of working independently. A self-starter who collaborates well with others, is proactive, and brings a track record of delivering on commitments.
● Strong verbal and written communication skills
● Excellent interpersonal, written, and oral communication skills.
● Enthusiasm about working with older adults and adults with disabilities from diverse communities.
● Candidate must reside within 20 miles of downtown San Francisco
Desired Attributes
● Fluency in a second language a plus, especially Cantonese, Mandarin, Spanish, or Tagalog
● Professional experience working with diverse communities, older adults, and people with disabilities
● Non-profit experience
Flexible Work Arrangement (FWA)
Remote work and telecommuting can be part of the work plan, but we anticipate that at least 50% of the time will be in-person at the CLC’s office or other program sites in San Francisco. The Director of Operations will share the responsibility of bringing supplies and program materials to staff located in various neighborhoods throughout San Francisco and supporting CLC events throughout the year. Hours for this role are generally Monday to Friday with occasional weekend days.
Compensation
This is a full-time position, with a salary commensurate with experience at $80,000 - $83,000 per year. CLC offers a competitive benefits package, including a 401(k), health and dental plans, paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave, and an annual 3% end-of-the-year bonus.
Applications
Community Living Campaign is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce that is representative, at all job levels, of the neighborhoods in which we work. We strongly encourage older adults, people with disabilities, people of color, LGBTQ+ people, and other candidates who contribute to this diversity to apply.
To be considered, please submit your resume and cover letter expressing your interest and appropriate fit for this new role.
