Vacancy expired!
Job Title: Program Associate
Reports To: Family Support Director
Location: San Francisco
Compensation: $25-27/hr, hourly, depending on experience
Classification: Non-Exempt, Part-time
Schedule: Monday-Friday 20 hrs (9:00am-1:00pm) with occasional weekends
Date: July 8, 2024
To Apply: Please submit your resume and cover letter via https://fccenters.org/employment/. Account creation to submit a resume is not required.
Position Overview:
In accordance with Family Connections’ mission and standards, the program assistant works in partnership with parents/ caregivers, staff, and community agencies to build collaborative relationships and provide quality customer service.
About Family Connections Centers:
Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.
Essential Responsibilities:
Provide high level customer service and hospitality to participants
Answers and directs all agency incoming phone calls
Provide participants with Information and Referrals, handouts, forms, and other information
Conduct inventory and organization of materials and supplies
Support with daily programming, ex. Data entry, reminder calls, texts to participants
Setup and cleanup of workshops and activities, confirming with attendees, and arranging childcare and food
Assist with event planning and logistics of community and family events as part of the team
Staff community event and outreach event in the community
Provide Early Childhood Programs support: co-facilitate PCI groups, set up, conduct intakes
Perform other duties as needed or requested by the supervisor
Qualifications / Requirements:
High School Degree; BA preferred
Bilingual in Cantonese/English preferred
Minimum two year of administrative office experience
Experience working with diverse communities including low-income families
Strong administrative and organizational skills, including computer literacy and familiarity with Microsoft Office Suite, zoom or similar software.
Excellent organizational skills and attention to detail.
Outstanding customer service skills
Ability to operate general office equipment.
Excellent verbal, written, listening, and interpersonal communication skills
Ability to type 50 words a minute
Professional ethics of confidentiality, discretion, and good judgment
Team player and flexible able to work in dynamic, busy environment
Able to handle multiple tasks, great problem solving, mediation skills and commitment to the Agency’s mission
Skills and Knowledge:
Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
Ability to speak in group settings, provide feedback, and share ideas
Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
Collaborative and self-directed, with the ability to work well in teams and independently
Attend in staff meetings, in-service trainings, professional development workshops, meetings with Family Connections’ HR consultant, and relevant meetings, trainings, and workshops as needed
Establish and maintain strong partnerships with community partners
Keen sense for safety, security, and ergonomics
Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
LivesScan Clearance and physical health/TB clearance are required to be maintained throughout employment
Work Environment:
This position will be based out of our Portola, Excelsior, and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
COVID-19 Requirements
All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Family Connections Centers is an equal-opportunity employer and values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.
