Bilingual Customer Service Representative (Spanish/English)

Bilingual Customer Service Representative (Spanish/English)

05 Nov 2024
California, San francisco bay area 00000 San francisco bay area USA

Bilingual Customer Service Representative (Spanish/English)

About Us

TAXDEN, a family-owned tax preparation firm established in 1986, is committed to delivering excellent customer service and quality accounting solutions. We are expanding our team with individuals interested in long-term careers in the tax industry. With ample opportunities for growth, including advancement into bookkeeping and tax preparation, TAXDEN offers a rewarding path for high-performing employees.

Position Overview

We are looking for a friendly and professional bilingual (Spanish/English) Customer Service Representative to be the welcoming face of our firm. This role is essential in creating a positive experience for our clients as they navigate the tax preparation process.

Key Responsibilities

Front Desk: Greet clients warmly and professionally as the first point of contact.

Phone Support: Manage high-volume calls, answer questions, schedule appointments, and take accurate messages.

Client Assistance: Help clients gather necessary tax documents, set up online accounts, and access our client portal.

Clerical Tasks: Handle filing, document translation, and data entry to keep client profiles current.

Confidentiality: Safeguard sensitive client information and maintain confidentiality.

Qualifications

Fluent in Spanish and English, with strong verbal and written communication skills in both languages.

High School Diploma or higher; experience in customer service is a plus.

Ability to thrive in a fast-paced environment, showing initiative, flexibility, and attention to detail.

Professional demeanor with strong organizational skills.

Benefits

401(k): With matching contributions

Paid Time Off: Enjoy time off to recharge

Career Growth: Opportunities to advance within the company

Schedule

Regular Hours: Monday to Friday

Peak Season: Weekend shifts required from January 15 to April 15, with overtime as needed

Compensation

Pay is starting at $22.60 per hour but could be negotiable based on experience.

Work Location

This position is on-site at our Concord office; remote work is not available.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.