Local plumbing company is seeking experienced dispatcher / manager / Admin. Dispatchers are responsible for booking calls for our clients and communication with our plumbers and for providing professional and ongoing interactions between our clients. Must work well with others, be punctual and reliable.
The strong multitasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition, to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries and make outbound calls to customers to schedule appointments for maintenance agreements.
Minimum Qualifications:
One or more years of working knowledge of Service Titan (a plus not necessary)
Excellent organizational skills and the ability to coordinate multiple appointments
Experience gathering customer information and keying it into a computer
Experience in the area of customer service and/or office assistant
Excellent communications skills are a must. Applicants must be able to work well with a broad range of clients & staff with professionalism, diplomacy and tact
Candidate must be able to multi-task and function at a high level
Candidate must be detail oriented and possess the ability to follow though and complete tasks under pressure
Multiple shifts available
Successful Candidate must demonstrate a basic computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
Candidates must be driven and goal oriented with a "can do" attitude
Knowledge of the local geographic territory
High School diploma or GED equivalent or a combination of related experience and/or advanced training/education
How we Reward Your Professionalism
Full-time employees receive competitive pay. Comprehensive paid training; paid 100 % healthcare premiums; paid time off, paid holidays and 401 (k) with company matches up to 4%.
Principals only. Recruiters, please don't contact this job poster.
