Would you like to be a part of a stable and growing company and join a winning team?
Our company has been in business since 1982, and we believe in promoting from within. Our customers are some of the biggest restaurant and retail chains in the country (think Starbucks), and we're looking for an EXCELLENT individualto join our team as a Service Coordinator.
This is a great fit for someone who is looking for a long-term stable position where you can grow, and work with great people and customers. Our skilled maintenance techs workon restaurants, office T.I's and retails stores and this role is to support and schedule them with our customers for maximum efficiency and customer service.
Interested Candidates please call 858-266-1775 or respond to this email with your resume for consideration.
Further Details on the Position :
This position is responsible for the management of an assigned client portfolio. Responsibilities include the scheduling and coordination of work orders for clients, consistent communication with clients and employees throughout the workday as to job completion and progress, management of project and entertainment budgets, providing leadership to Facility Service Technicians and Plumbers, preparing of client invoices upon the completion of all work orders and projects, preparing contracts for subcontractors, and adding support to Construction and Project Managers. In this role, you will: Review communication to ensure adherence to Service Level Agreements set by customers, contractors, and corporate standards across all client accounts
Take incoming calls & email requests from clients and schedule according to SLA’s
Acquire an understanding of the capabilities of service technicians
Understand the different billing procedures for each individual client
Track the location of technicians, job statuses, and project needs
Get daily status reports from employees on the progress of jobs
Daily communication to clients on job progress
Scheduling of subcontractors as needed
Submittal of invoices to client within SLA timelines
Identify the staffing needs necessary for the team
Ordering materials necessary for completing tasks
Collaborate with field technicians daily to update job statuses and reschedule tasks as necessary
Establish priorities for emergency dispatching
Maintain client/work order data in software system; including timely and accurate updates with internal notes.
Ability to analyze situations promptly and to determine proper course of action
Accomplish all work in accordance with predetermined deadline
Issuance of purchase order numbers
Submit and manage approved monthly client entertainment budgets
Manage project budgets on a daily basis
Participate in any other relevant/appropriate training programs as requested by the company
Establish and maintain effective working relations with all employees and clients
Ensure employees are informed of job schedule and scope of work prior to commencement
Maintain electronic filing system
As required/requested, be prepared to carry out other duties and responsibilities, and assist other company personnel
Actively pursue written goals on a monthly, quarterly, and yearly basis.
Actively pursue career relevant education
Work with Field Managers and Project Managers to prepare estimates for clients, per Company timelines
Requirements & Position Expectations:
Manage a designated volume of work orders on a monthly basis; which may vary based on Company requirements
Meet or exceed a specified revenue threshold per month; which may vary based on Company requirements
Perform all tasks with a sense of urgency to meet or exceed SLAs
Respond to clients within 30 minutes
Maintain approved monthly budget
Must be a quick learner. Must remain “coachable” and have a strong desire to learn.
Strong Customer Service Orientation. Maintain a positive and resilient outlook, even in the face of challenges.
Nurture a positive work environment, at all times.
Key Competencies:
Multi-tasking, Planning & Organizing, Teamwork, Excellent Communication Skills, Accountability, Detail Oriented, Flexible, Goal and Results Driven, Reliable, Professional Phone and Email Etiquette, Ability to obtain the necessary information via verbal and/or written direction. Ability to work under stressful conditions and to successfully handle stressful situations effectively, Utilization of fundamental management concepts and principles, encompassing delegation and motivation
Qualifications:
Minimum Associates degree or equivalent in related field Proficient in Microsoft 365 products (Office, Word, Excel, Outlook, Power Point)Knowledge of office administrative procedures, Basic accounting knowledge, Knowledge of construction trades Ability to operate standard office equipment, systems, and software. Stable work history
Go-Staff, Inc. is a family owned and operated full-service staffing company serving all of Southern California. We excel at placing job seekers in positions that are right for them, and we help employers in a wide variety of fields find talented employees that meet their needs.
We have a remarkably high success rate in placing the right person in the right job. What’s our secret? We go out of our way to make personal connections to find the right staff right now.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
