Staffing Coordinator
Job Summary: Under the direction of the owners of MeliCor, the Staffing Coordinator manages staffing for clients, and provides supervising of the field staff ensuring that homecare services are provided to MeliCor clients responsively and appropriately. In addition, the Staffing Coordinator assists in resolving operational issues or concerns in the daily functions of the home care program. The Staffing Coordinator understands and works to fulfill MeliCor’s philosophy of client care.
Essential Duties and Responsibilities:
· Responds to telephone inquiries for MeliCor services and to questions or concerns from clients and attendants.
· Arranges and monitors placements of caregivers with clients.
· Maintains close contact with caregiver employees and clients by phone to ensure satisfaction with services provided.
· Schedules and ensures that the assessments are completed.
· Ensures all supplies required for the client are available to the caregiver.
· Reviews Care Plans and Assessments for all clients.
· Ensures all required information is conveyed to on-call person.
· Reviews timesheets as requested by Accounting/Payroll staff.
· Enters information into the database and processes paperwork in a timely fashion.
· Maintains contact with clients who have expressed an interest in receiving services.
· Informs referral sources of the status of their referrals.
· Under the leadership of the President, provides supervision and direction to the caregiver staff, as assigned.
· Notifies the President regarding changes in client status and/or caregiver services, recommending onsite visitation when appropriate.
· Provides training in client specific skills to the attendant as needed.
· Completes the Employee Supervisory Visit Report on each supervisory visit made.
· Other tasks as assigned.
Performance and Accountability Expectations:
· Handles schedules for approximately all clients at any given point in time.
· Starts services within start date of service.
Knowledge, Skills, and Abilities:
· Highly proficient in using Microsoft Office Suite and a quick learner of proprietary software.
· Proven ability to meet performance expectations and deadlines.
· Very strong communication skills, orally and in writing.
· Ability to speak clearly and give instructions and directions by telephone.
· Proven problem-solving skills.
· Ability to work collaboratively, as part of a team, and independently.
· Highly personable, open, flexible and able to deal with interruptions.
Skilled at working in a fast-paced, client driven environment.
Education and Experience: College graduate, 1-2 years experience working in an environment handling complicated logistical matters related to service delivery and customer service. IN lieu of college degree, 2-3 years as a logistics expert in service delivery is required. Bilingualism may be required.
Work Environment: This position is primarily sedentary, working at a desk in a temperature-controlled office, in modular office space or an individua office. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer Workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Human Resources Job Description:
The Human Resource Coordinator provides assistance with and facilitates the human resource process at all business locations. This role administers employee health and welfare plans and acts as liaison between employees and insurance providers. This position resolves benefits related problems and ensures effective utilization of plans and positive employee relations. The human resource coordinator ensures plans are administered in accordance with federal and state regulations and plan provisions are followed. This role provides administrative support to human resources function as needed including record keeping, and file maintenance.
Essential Functions:
1. Administers health and welfare plans including enrollments, changes and terminations. Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.
2. Performs customer service functions by answering employee requests and questions.
3. Verifies I-9 documentation and maintains that they are current.
4. Assists with any HR related questions.
Qualifications:
1. Bachelor's Degree in Business/Human Resources or combination of AA Degree with coursework in Human Resources and/or 1 or more years of job related experience.
2. Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
3.Experience maintaining and creating forms and files a plus
4.Experience coordinating orientations, events, or trainings
5.Basic math skills, including percentage and salary calculations.
6.Must have a positive attitude, excellent customer service skills, and a willingness to learn.
