Data-driven SF Bay Area multi-family property management firm in business for 30+ years
This position is for an Maintenance Coordinator - Operations Project Manager for a portfolio of primarily historic residential apartment buildings in San Francisco and Oakland. The buildings are comprised of studios, 1-bedrooms, and 2-bedroom apartments. Well qualified candidates will have 2-5 years of property management experience in the SF Bay Area with a matching education background preferred. Must have some supervisory experience and a solid work history. Salary is commensurate with experience and may include a bonus/incentive component
Essential Duties and Responsibilities
MAINTENANCE MANAGEMENT
-Manage multiple independent contractor maintenance vendors to efficiently maximize completion
of tenant generated work order requests, unit turns, renovations, preventive maintenance, and other projects as necessary
-Manage maintenance support staff to aid in completion of maintenance department responsibilities
-Manage efficient material purchases of vendors by accurately estimating needs of each individual
job
-Complete former tenant security deposit refunds in adherence to state and local law
-Update operational procedure and process manuals, as necessary
-Maintain all necessary preventive maintenance at all buildings
-Recruit and train vendors, as necessary
-Analyze, interpret, and verify accuracy and validity of vendor submitted invoices
-Keep apartments and buildings well-maintained, and tenants happy, through regular on-site
inspections and building upgrades
-Provides management with unit and common area renovation suggestions based on available
competing offerings
-Reviews photos of vacant apartments when completed by maintenance personnel or vendors to
ensure they are clean and ready to show
-Manages and supports resident managers in their roles
TENANT RELATIONS
· Promotes harmonious relations among residents, staff, vendors, and persons of the larger community
· Completes tenant feedback surveys to determine tenant needs and concerns so that they can be properly considered and addressed
· Maintaina good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at our properties
· Drives positive online company and building reviews
ADMINISTRATIVE
· Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public.
· Exercises common sense, good judgment & consistency in business-related matters.
· Ensures consistent application of property rules and regulations, lease and lease addenda.
· Collects, analyzes and reports the statistical data as requested to provide an accurate and current assessment of the property and its needs.
· Communicates all problems and resolves them or make recommendations to Director of Operations for resolution.
QUALIFICATIONS
· At least two to five years of property management experience
· Bachelor’s Degree, Associate Degree or certificate of completion from a trade school required; or commensurate education and experience.
· One to three years of prior experience supervising a team of multiple staff members
· Demonstrated proficiency using Microsoft Office Software (Word, Excel) and G Suite (Google Docs, Google Sheets)
· Basic mathematical skills (e.g. add, subtract, multiply, divide, calculate percentages, etc.)
· Proficiency in reading, writing, and speaking English
· Ability to work in a fast-paced environment with ability to prioritize assignments to meet deadlines
· Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and regulatory agreements.
· Demonstrated ability to communicate effectively in person, via phone, and in writing with the site staff and internal partners, external vendors, and groups of residents. Ability to take direction to complete assigned tasks independently, and ability to meet deadlines using demonstrated time management skills.
Job Type: Full-time
Salary: $75,000.00 - $100,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
Experience level:
3 years
Schedule:
Monday to Friday
On call
Weekends as needed
Experience:
Microsoft Excel: 1 year (Required)
Property Management: 2 years (Required)
Language: English (Required), Spanish (Preferred)
Vehicle & Driver's License (Required)
Work Location: In person
