Note: Due to the sensitive and confidential nature of our business, we are unable to hire current or former clients. We appreciate your understanding as we strive to respect the privacy of all our clients.
Role: Full-Time Boutique Manager
As our Boutique Manager, you will be responsible for directly supporting our high-performing team of unique and diverse individuals who strive to create an unparalleled, customized luxury experience for each client who crosses our threshold. Your responsibilities will include:
Operations – Leading day-to-day operations and working with all departments to ensure they have the tools they need to do their job. This can range from as small a task as taking out the trash or ordering post-it notes, to coordinating between departments to implement new software in order to streamline operations and decrease expenses. You will assist in leading team meetings, work with the owner to plan for business needs and strategize on business development. You will also be the point of contact responsible for developing relationships with outside consultants such as our IT Consultant, contractors, Real Estate and Intellectual Property Attorneys, security personnel, local businesses, and designers.
Human Resources – Full-cycle recruiting, onboarding, and employee coaching up to and including termination when necessary. Benefits administration and payroll processing. Maintaining physical and digital employee files. Having up-to-date knowledge of current and changing labor laws in order to ensure compliance company-wide. Writing, updating, and implementing employee procedure manuals, and liaising with Employment Attorneys as needed.
Business administration – Coordination of all annual filings for the corporation and LLC including annual minutes, business permits, fictitious business name, sales tax, state and federal taxes, etc. Assisting with preparing information for CPA including physical inventory value, P&L and Balance Sheet. Liaising with Business Advisor and Accounting Advisor to ensure all accounting tasks are being done properly and address any errors. Reviewing, assessing and providing feedback for contracts, as needed. Performing file organization and general data entry as needed.
Safety & Security – You will be part of the team responsible for the physical and financial security of the company. You will conduct regular security training for the team, enforce security and auditing policies, and work with outside contractors to regularly update and maintain security systems.
Event Management – You will get to collaborate with the Marketing & Creative Department to plan and execute special events. Your responsibilities will include coordination of catering, scheduling, rentals, contractors such as photographers and DJ’s, extra event staff, and setting-up/taking down event materials including rental furniture, linens, signage, etc.
As an ideal candidate, you will
Be honest, responsible, reliable, punctual, hard-working and energetic;
Consistently provide authentic, exemplary customer service;
Possess excellent time management and prioritization skills;
Be efficient, strategic, proactive, productive, and detail-oriented;
Have a security conscious mindset with a strong sense of discretion;
Be observant, intuitive, and self-aware with a passion for servant leadership;
Possess excellent verbal and written communication skills;
Think outside-the-box and creatively problem-solve using critical thinking;
Be motivated, self-driven, and expedient;
Practice self-directed learning as necessary for growth and development;
Have experience in change management;
Maintain a positive, professional attitude and think clearly during stressful situations;
Love working as part of a fast-paced and supportive team;
Maintain the highest ethical standards; and
Be passionate about serving clients with friendliness and care.
Hours
Our shifts fall within the hours of 9am and 9pm, with occasional earlier or later shifts for meetings or special events. Shifts currently average 10 to 11 hours, but can sometimes be longer or shorter. Days worked are Tuesday through Saturday, with a handful of occasional Sundays and Mondays throughout the year, most especially in December.
Candidate Qualifications:
Open availability including evenings and weekends, primarily Saturdays (required);
Over 21 years of age (required);
High school diploma or equivalent (required);
Bachelor’s degree in business administration OR equivalent work experience (required);
Ability to stand for prolonged periods of time, bend, kneel, and lift up to 30lbs (required);
Ability to perform job duties in alignment with company expectations as detailed in post above, with or without reasonable accommodations (required);
5 years of experience in customer service, food and beverage, or hospitality industry (required);
Expertise with technology (required);
Familiarity with Mac operating systems (required); and
Gemological Institute of America (GIA) certification a plus.
Role Classification
Job Level: Middle Management
Schedule: Full-Time
Availability: Days, evenings, and weekends
Classification: Hourly, non-exempt (overtime eligible)
Scheduled Hours: 50-60 per week
Hourly Rate: $30-$40 per hour, commensurate with experience.
Benefits: Monthly contributions toward medical, dental, and vision insurance premiums, 401k (company matching up to 4% gross income), profit-sharing, annual bonus eligibility, vacation pay, and parental leave.
