Sarah's Silks is currently seeking an enthusiastic individual to join our Order Fulfillment team! The Order Filler 1 - Shift Lead is responsible for mastering all duties of an Order Filler 1, including all tasks related to the fulfillment of domestic and international orders placed through the Sarah’s Silks website. The Order Filler 1 - Shift Lead will be scheduled as needed to lead shifts of up to 30 other Order Filler 1s and Seasonal Order Fillers. As a Shift Lead, this position is responsible for meeting shift objectives assigned by the Order Fulfillment Supervisor.
JOB SPECIFICATIONS:
︎ Job Type: Permanent, part-time, non-exempt
︎ Schedule: Flexible, fluctuates based on existing or anticipated order volume
︎ Start date: As soon as possible
︎ Salary range: $18.00 - $22.00 per hour
︎ Location: Graton, CA
RESPONSIBILITIES:
︎ Use current software to pick, pack, and ship orders placed through the website
︎ Use Monday and Slack to communicate effectively and appropriately with the remote Customer Care Team to resolve order issues
︎ Maintain up to date knowledge of packaging and shipping requirements and company product line
︎ Restock workstation with shipping and packaging supplies, products, and other materials
︎ Utilize current scheduling system to know who is responsible for leading each shift
︎ Train and provide support to temporary/seasonal Order Fillers when needed
︎ Communicate tasks and shift objectives to other Order Fillers when leading a shift
︎ Ensure other Order Fillers are on task and that goals are met when leading a shift
︎ Escalate issues or concerns appropriately to supervisors and/or HR
IDEAL CANDIDATE:
︎ Moderate computer proficiency and/or aptitude to learn new systems - GSuite, Shopify, Slack, Monday, Shipstation, Cin7
︎ Excellent problem-solving skills
︎ Detail-oriented
︎ Flexible and able to adjust work schedule based on existing or anticipated work load
EXPECTED HOURS:
︎ 25+ hours/week during holiday season (Oct-Mar) and planned sales periods
︎ Weekend shifts may be required during the holiday season and planned sale periods (qualifying employees receive $2/hr pay increase for weekend hours)
︎ 15+ hours/week during slower periods
REQUIREMENTS:
︎ Must be able to lift and carry up to 30 lbs
︎ Must be able to stand for extended periods of time
︎ Must be authorized to work in the United states
︎ High school diploma or GED required
︎ Previous order fulfillment experience is a plus!
TO APPLY: Submit your resume with relevant work experience and a little bit about yourself and why you feel this job is a good fit for you.
