Capitol Honda, a Penske Automotive Group dealership, is looking for dependable individuals to join our Business Development Center and help deliver extraordinary customer experiences. The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text or email as assigned.
Essential Functions
Completes outbound calls based with a focus on lead generation activities for new car,
used car and service drive marketing programs
Other assignments for outbound call include but are not limited to safety recalls,
recommended services, special order parts, declined service, pre-paid maintenance,
state inspections
Respond to inbound internet leads by phone, text message, and email
Schedules sales appointments
Confirms all sales appointments
Reschedules missed sales appointments
Assists with answering customer inquiries and problems by routing customer to the
appropriate contact and or department
Conducts telephone and in-person transactions courteously and promptly
Schedule Requirements
Weekends and Holidays are a requirement for this position.
