If you enjoy guiding people through big, exciting decisions, and you like the idea of helping customers turn their dream camper van into a real, road-ready build, you’ll feel right at home here.
We’re GTRV, a long-established custom camper van conversion company based in Sebastopol. We serve customers across the U.S. who want something better than factory builds; real craftsmanship, thoughtful layouts, and a team that treats them with honesty and care.
We’re hiring a Sales & Customer Experience Manager who can support customers from the first inquiry through build completion. This is a hybrid role combining sales, customer education, project coordination, and ongoing customer support. You’ll help people understand their options, navigate decisions, review proposals, and feel taken care of every step of the way.
If you’re friendly, organized, patient, and comfortable managing conversations about budgets, timelines, and custom details, this is a place where you’ll thrive.
About Us:
GTRV has been building custom camper vans for more than 30 years. We specialize in:
Smart, efficient pop-top conversions
Full and partial interior builds
Customized layouts for travelers, families, and adventurers
High-quality, durable craftsmanship
Our customers repeatedly tell us that what sets us apart is our communication, honesty, and willingness to customize, all things directly influenced by this role.
Primary Responsibilities:
Customer Communication & Support
Respond to inbound calls, emails, and online inquiries
Guide customers through options, timelines, and pricing
Answer questions with clarity, patience, and honesty
Help customers compare build paths and understand trade-offs
Handle service-related calls and post-build support questions
Monitors social media accounts and responds to comments/questions as needed
Sales & Proposal Management
Qualify leads and identify customer needs
Create proposals using standard packages and custom build options
Price out builds with accuracy and clear explanations
Update proposals as customer decisions evolve
Review options, upgrades, and configurations with customers
Project Coordination & Admin
Track customer information (currently folder-based; CRM to come)
Maintain customer files, notes, and communications
Manage follow-up schedules for active leads
Prepare paperwork and documentation for new builds
Coordinate with shop team on scheduling, materials, and timelines
Handle deposits, signatures, and project confirmations
Customer Journey Management
Track where each customer is in the decision process
Help overwhelmed customers narrow options and make confident decisions
Set expectations around scheduling, availability, and budget
Make sure customers feel supported from inquiry to delivery
Keep communication clear, timely, and organized
Records progress and final deliverables through pictures and video
Preferred Experience:
3+ years in sales, customer service, or account management
Experience in a custom-build, automotive, RV/van, construction, or design-related industry is a plus
Ability to understand basic drawings, layouts, or technical information
Experience drafting proposals, quotes, or estimates
Comfort discussing budgets, timelines, and project details
CRM experience (or willingness to learn as we implement one)
What We’re Looking For:
Personal Qualities
Warm, friendly communication style
Patient, steady, and good under pressure
Loves the outdoors, camping, and van-life lifestyles
Ability to translate technical details into clear explanations
Organized and reliable, keeping customer info tidy and up to date
Confident guiding customers through major purchase decisions
Collaborative mindset, works well with both office and shop teams
Comfortable juggling multiple customers in different stages of decision
Honest, down-to-earth, and attentive
Work Style
Strong attention to detail
Good memory for customer needs and preferences
Thrives in a small business where responsibilities overlap
Comfortable refining processes as the company grows
Takes pride in delivering a high-quality customer experience
Why This Role Matters:
Customers choose GTRV for three reasons:
1. Craftsmanship
2. Customization
3. Customer care
You are the first and last impression of that experience.
This role directly impacts:
customer satisfaction
build pipeline flow
revenue stability
shop scheduling
communication efficiency
long-term business growth
If you enjoy being the steady, knowledgeable guide people rely on during a major purchase, this is deeply rewarding work.
Benefits:
Stable, long-established business with a strong reputation
Supportive, collaborative team environment
Variety; no two customers or builds are exactly alike
Opportunity to shape and improve sales processes as we grow
Paid holidays and PTO
Matching 401(k) after 6 months
How to Apply
Please send:
A brief introduction
Resume or work history
Optional: examples of proposals, customer-facing work, or related experience
We look forward to hearing from you.
