Salon Coordinator (Receptionist)
Curlture Salon is a diverse, team based, natural curly hair salon located in Santa Rosa, and we are looking for a new addition to join the team!
We are seeking a full-time, organized Salon Coordinator to manage the front of house duties to ensure an efficient and pleasant client experience within our salon. In the day-to-day the salon coordinator can expect to greet clients, handle incoming emails and phone calls, manage scheduling details, assist in sales, and efficiently complete the checkout process after every service. As the first face the client sees, it is important that the salon coordinator always conducts themselves in a friendly, welcoming, and professional manner.
Responsibilities for this role include:
Greeting clients in a professional manner, always with a smile
Checking in clients and notifying their stylist
Offering/making clients beverages
Scheduling appointments
Filling openings in the schedule
Manage the waitlist
Confirm appointments and manage any changes to the schedule
Conveying salon policies and procedures
Positive conflict resolution
Answering phone calls and returning any subsequent messages
Monitoring the salon email and Instagram messages
Coordinating the flow of checkout and prebooking all clients
Providing salon tours to all new clients
Providing support to the stylists
Helping to reach salon goals
Providing detailed descriptions of our services to clients
Organization and cleanliness of the front desk and waiting area
Receiving mail and packages
Managing product retail inventory
Required qualifications:
Ability to multitask and handle tasks in a timely manner
Punctuality and Professionalism
Accountability and ability to follow through
Verbal and written communication skills
Comfortable answering phone calls and sending emails
Has initiative and problem-solving skills
Works well on a team
Ability to work in a lively environment
Organizational skills
Personable and Positive
Preferred qualifications:
2+ years' experience in a receptionist role
2+ years’ experience in a customer service role
Highschool Diploma or equivalent
Professional References
We strive to maintain a fun and positive environment full of mutual respect and collaboration whilst completing all daily tasks. We encourage all whose ideals align with ours to apply.
