Responsible for providing technology design, support, and maintenance of client networks and virtual hosting environment. Supporting servers and systems. This position works directly with clients.
ORGANIZATIONAL STATUS
This position reports to the CFO and works with all technology and support staff.
ROLES & RESPONSIBILITIES
Provide daily support to clients, both onsite and remotely. Design networks and troubleshoot networking issues. Network maintenance for client systems (including, but not limited to OS upgrades, security checks, configuration changes, SNMP setup, backup, security management, user account management, e-mail systems including Exchange and SMTP, Internet access, and application support).
Server maintenance and support
Backup maintenance, monitoring and point of escalation
Assist CTO with maintenance of the secure ISP.
Provide support for server, network and desktop hardware, software and applications.
Microsoft 365 migration exchange online setup/trouble shoot maintenance.
Hardware and software troubleshooting
Hardware installation and maintenance
Maintain client documentation – document servers, workstations, network devices as needed, update documentation
as necessary for environmental changes.
Provide support per client managed services agreement
Design and maintain Active Directory networks with deep understanding of group policy
Other duties as assigned
Knowledge of Remote Desktop and/or Citrix is helpful but not required
QUALIFICATIONS, REQUIREMENTS, SKILLS, AND ABILITIES
Education: High school diploma. MCSE or commensurate experience.
Experience: 5 plus years' experience working in network design and troubleshooting.
Physical Requirements: Must be able to lift up to 50 pounds.
SKILLS
Demonstrated knowledge of Windows servers (2016, 2019) and Active Directory.
Demonstrated knowledge of networking, including OSI model, TCP/IP, DNS
Proven ability to setup and maintain Microsoft servers and Active Directory.
Ability to quickly diagnose client issues and look for a timely solution
Good customer client relationship skills
Ability to work on and manage multiple projects, systems, activities and tasks simultaneously.
Ability to carefully document
Highly developed verbal and written communications.
PERSONAL ATTRIBUTES
Be honest, trustworthy, respectful, flexible, and demonstrate sound work ethics. Self-starter. Ability to work autonomously. Looking for someone with strong curiosity and dedication to performing the best job possible. A strong sense of responsibility.
NO PHONE CALLS PLEASE. EMAIL A COPY OF YOUR RESUME, COVER LETTER, AND YOUR SALARY REQUIREMENTS. THANK YOU.
