Successful Service industry Plumbing companies need a great plumber with professional customer service and trade skills to handle the service needs of customers
Receive incoming telephone calls and messages from Dispatch daily to communicate issues needed to coordinate schedule and support the needs of the business
Utilizing Dispatch Software software as needed to create invoices, document history of the jobs through both notes as well as photographic documentation, travel ETA and Job progress
Handle calls for a variety of customer needs
Successfully Diagnose a variety of issues
Communicate the value levels of different options
Communicate with customers to educate and support the decision making process
Appropriately use supplies for each job, and communicate on supply usage
Successfully install a job to meet quality expectations of code, and professionalism
Show Installation through Before/After method
Communicate with Dispatch/Dispatch Software on successful completion
Maintain valid driving license
Successfully Complete training on the Plumber I training skill list during the scheduled evaluation period
Handle all interactions with Oak Plumbing customers in a professional manner/appearance in keeping with the company Culture
Attend and participate in mandatory training for a variety of subjects
Train with assigned Plumbing Technician as needed based on the Technician's schedule
Maintain safety expectations of Oak Plumbing at all times
Other duties to be assigned by management
