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Customer Service and Sales Support:
Pacific Coast Kitchen &Bath, the leader in providing upscale and
innovative kitchen and bath products to the Central Coast, has a
part time Customer Service/Sales Support position available in our
showroom. Position is hourly plusÂmonthly bonus and retirement account.
JOB SUMMARY:
Position involves customer contact in person and on the phone, as
well as, daily correspondence with vendors. This position will also
work closely with the sales staff and shipping department. The
primary responsibility is to coordinate information between staff,
vendors, and customers to achieve and sustain the highest level of
customer service in the industry.
DAILY JOB TASKS:
Answer Phones
Update Daily Reports
Greet and Help customers make selections in the store
Follow Up with Estimates and Leads
Contact vendors to get accurate order information about orders
Provide order updates for customers via e-mail, phone, and in person
Prepare specification books
Assist with in-store pricing updates
Enter Estimates, Invoices, and Purchase Orders as needed
Coordinate with Marketing and Graphics Dept.
QUALIFICATIONS:
EDUCATION:
High School Diploma
EXPERIENCE:
2 Years of Working with the public
Computer Proficient
ABILITIES:
Must be able to manage multiple tasks concurrently
Work efficiently with others to succeed at team goals
Possess excellent phone skills
Follow detailed procedures and maintain organized data
SUPERVISION:
Daily supervision by owner, manager, or sales staff
Performance reviewed quarterly by manager
WORKING CONDITIONS:
Average 25-30 hours per week
Coordinate with other staff in a fast paced environment
SALARY and BENEFITS:
Starting pay of $14.50 per hour + Sales Bonus + Retirement Account
Growth Potential
We are a locally owned company. We provide a friendly, upscale environment and maintain a customer focused atmosphere.
