Job description
Thank you for your interest in employment at the SeaVenture Beach Hotel and Restaurant in Pismo Beach. We pride ourselves in providing unparalleled service for our guests and caring for our employees.
POSITION SUMMARY: Duties include but are not limited to, guest reservations, check-ins and outs, concierge services, room deliveries, overall customer service and general office duties and covering night audit shifts balancing the revenue and expense transactions. Ideal candidate will have experience in the hospitality field and/or customer service experience. We are looking for someone who is outgoing, friendly, enthusiastic and enjoys working with other people. We offer a friendly work environment located directly on the beach!
Weekend and Holiday availability are required.
Availability Day and Night Required.
There is Additional Pay Compensation for working all Night shifts.
DUTIES AND RESPONSIBILITIES:
Closes and balances all room accounts.
Balances cash and credit card receipts.
Balances direct bill accounts.
Verifies and balances vouchers.
Runs a trial balance report.
Investigates and analyzes out-of-balance situations.
Makes adjustments or corrections to accounts as needed.
Completes various computer audit reports.
Does multiple security checks throughout the evening.
Completes late night check-ins.
Collects Breakfast Cards
Sets up morning beverage service in the lobby.
Answers phones and makes hotel reservations after hours.
Attends staff meetings.
Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary.
Assists in other areas of the department as needed.
Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner.
Customer Service - Responds promptly to customer needs. Responds to requests for service and assistance.
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
Organizational Support - Follows SeaVenture's policies and procedures.
Adaptability - Able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity - Meets productivity standards. Completes work in a timely manner.
Safety and Security - Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.
PREREQUISITES:
Education - High school diploma, GED or equivalent. Must be able to speak, read, write and understanding the primary language(s) used in the workplace.
Experience - Previous accounting experience desired, but not necessary.
Skills -Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates.
Physical - Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity. May occasionally have to lift up to 40 pounds.
Weekend and holiday availability are required.
Please respond by email, in person or at http://www.seaventure.com/employment/ with resume and completed application (download from the website or pick one up from our Front Desk) for consideration of employment. Thank you for your interest in SeaVenture.
Job Type: Full-time
Salary: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Health insurance
Paid time off
Schedule:
Day shift
Monday to Friday
Night shift
Weekends as needed
Work setting:
In-person
