We are a well-established vacation rental management company managing more than 50 vacation homes in Morro Bay, Cayucos and Los Osos and we are seeking a full-time employee as our Property Director and Assistant to the Operations Manager.
We are looking for someone who is detailed, diligent and enthusiastic with a great attitude who would like to be part of a hard-working, fun team and a great company. We have a high standard and want someone who believes in the same, and is capable of solving problems and making things happen.
The successful candidate will be given the opportunity to participate at multiple levels in the company offering an opportunity for personal growth and increased compensation based on contributions. Overseeing the condition and maintenance of our 70-Million-dollar portfolio of homes will be the primary duty, we will also look to the employee to learn, understand and contribute to a wide range of additional tasks based on their personal capacity and interests.
Direct and evolve our housekeeping and maintenance efforts at our properties focued on excellence to insure continued high owner and guest satisfaction along with high utilization and uptime
Manage the relationships with our cleaning contractors and other service providers
Travel to all our properties to check reported issues and inspect homes
Perform housekeeping audits and create an audit report based on standards set by company. While in homes, correct housekeeping/maintenance issues if appropriate
Proficiently use our Housekeeping/Maintenance app (Breezeway) to report housekeeping or maintenance issues and to file inspection reports. Monitor housekeeping schedules to ensure no cleans are missed.
Perform light maintenance at homes based on your skills (tightening towel racks, changing light bulbs that require a ladder, tightening loose cabinet doors, tightening loose chairs, fixing TVs that arent working, etc)
Review all customer feedback forms and investigate and resolve issues when possible
Schedule window cleaning and carpet cleaning as needed in the homes
Identify and report items in homes that need to be upgraded or replaced due to wear and tear. This would include kitchen pots and pans, utensils, dinnerware, flatware, bed linens, towels, furniture, etc. Facilitate delivery of needed items
Maintain inventory of company stocked items and replenish as necessary. (paid for by company)
Coordinate and schedule service appointments after verification of the level of service needed
Identify and refer to owner major issues at the home. Communicate any recommended resources to owner for their management and remediation. Insure and montior owners implementation of solution
Track maintenance issues through to resolution and ensure accurate billing for work done
Train on our reservation and other systems used in the business, understand our owner and guest policies
Must be able to work Friday, Saturday and Sunday and 1 or 2 additional days from mid-June to mid-August. Remainder of the year work days can be a flexible schedule of 4 to 5 days based on company needs. We expect the job to require 32-35 hours each week
Minimum of 3 years experience as a property care manager or some closely related industry experiance serving as a facility or maintenance overseer
Must live within 15 miles of Morro Bay
Provide your own vehicle to use on the job. Must carry a minimum of $500,000.00 in Vehicle Liability insurance and have your insurance carrier name our company as an additional insured party. (mileage reimbursed at IRS standard mileage rate currently established at 58.0 cents per mile)
Own and demonstrate proficient use of a smart phone (cost of service not reimbursed by company). You will be required to load our maintenance app (Breezeway) and our time card app (T-Sheets) on the phone and also be available via text or calling during work hours.
Demonstrate proficient computer skills that will allow you to access the company reservations and maintenance systems to access reservation information, housekeeping schedules and maintenance reports. Must be able to use Microsoft office products, Word, Excel and Outlook.
Bilingual in English/Spanish is a plus
Employment is conditional upon satisfactory driving, credit and background check
Starting rate of $20-22/hr. based on experience with annual increases based on performance.
3 sick days per year. Eligibility based on California state law.
Prorated paid vacation based on hours worked
Full Workmans Comp coverage provided.
Voluntary participation in company Simple IRA plan with matching contributions up to 3% of salary.