Moonstone Landing, LLC. is seeking enthusiastic candidates for our Front Desk Associate opening! Join the team at Little Sur Inn and Moonstone Landing in Cambria, CA.
We are family owned and operated (one of the last on Moonstone Beach Drive). Our properties are managed by locals who are positive, understanding, and care a great deal for our team members. We're looking for a down-to-earth individual who is motivated, responsible, communicative, and friendly! Our hotels maintain a high volume of repeat guests because of the quality of service offered by our representatives and the quality of our product.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
The shifts we are looking to fill are on Saturday and Sunday evenings with the potential of more hours if needed.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Sell Bottled Wine From Front Desk
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like AutoClerk
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
ABC Alcohol Handling Certification (We can provide training if needed)
Benefits
401k after 1 year with matching up to 4%
Vacation and Sick Leave
Team Luncheons
Room Discounts
1.5x Holiday pay for all Major National Holidays (9 total)
Anniversary Perks
Local Gym Membership
Fun Surprise Perks
Holiday Bonus
