Work as a team member to support tasting room operations in a manner that maximizes the sales potential of the winery, ensures a rich consumer experience, builds consumer loyalty and reflects the brand essence. Principal functions include sales, customer service, product knowledge, cash register operations and product presentations. Employees are required to work weekends; which may include special events and extended hours.
Job Duties:
Prepare Tasting Room for daily openings and closings
Deliver exceptional customer service
Represent the company and brand, professionally, graciously and enthusiastically
Describe wines, winemaking techniques, and winery history; answer visitor’s questions
Effectively suggest and sell wine to customers
Memorize club benefits, and effectively sell the wine club to customers; in the tasting room and on the telephone
Act as an informed resource for consumers regarding winemaking, winegrowing, wine vintages and availability of products
Responsible to maintain a high level of relevant wine, company and industry knowledge by remaining familiar with all current press information, memos and marketing information and other wine related publications
Attend regularly scheduled monthly staff meetings and trainings
Operate cash registers/POS system and credit card terminals accurately and efficiently including opening and closing procedures
Being able to assist with serving Café items and bussing tables as needed to maintain a clean and professional environment
Create/update Tasting Room documents (ex. tasting sheets/signs for wine specials)
Assist with special events on-site and off-site, as needed (ex. food prep/floral arrangements/wine service)
Washing and polishing glassware for tasting room
Break down and recycle cardboard and glass
Maintain cleanliness of tasting room, and all other customer related areas of the winery
Assist with answering of the phones
Perform periodic wine and non-wine inventories as needed
Restock gift items as needed and alert manager of stock shortages
Perform other duties assigned by Hospitably Manager
Qualifications:
Outstanding customer service experience
Proven ability to effectively communicate with diverse client group
Extensive knowledge of wines and wine production preferred
Commitment to excellence and high standards
Strong organizational, problem-solving, and analytical skills
Flexibility and ability to manage constantly changing priorities with enthusiasm
Knowledge of commonly used practices and procedures used in merchandising
Professional appearance and demeanor
Must be able to work weekends, major holidays, wine club pick up parties, association events and industry events
Fluent in English
Must be at least 21 years old
1-2 years’ related experience preferred
High school diploma or equivalent
Strong computer proficiency and data entry experience preferred
Basic to intermediate skills in Microsoft Office, including Word and Excel
Physical and Mental Requirements:
Ability to talk to customers, stand and walk for long periods of time
Must be able to lift up to 50 pounds repeatedly
Must be able to effectively stock wine and non-wine merchandise, set-up and break down structures, tables and able to utilize dolly cart and other equipment to assist in moving heavy objects
Ability to understand and accurately follow written and verbal instructions
