Description Position Summary: The Collections Specialist plays a pivotal role in managing the Accounts Receivable portfolio by minimizing account aging and ensuring timely reconciliation to prevent losses for the company. This position entails providing exceptional customer service support, resolving price disputes, and collaborating with billing, sales, and dispatch teams. Additionally, the Collections Specialist is responsible for identifying and reporting suspected fraudulent activities to management.Essential Duties and Responsibilities: The primary responsibilities include, but are not limited to:
Initiating collection calls to customers with overdue accounts aged 45 days or more, prioritizing accounts based on outstanding balances.
Handling a high volume of incoming calls following the distribution of monthly statements, managing an average of 1,500 accounts.
Providing comprehensive customer service, including updating customer profiles, scheduling services, facilitating document requests (invoices, service orders), and managing incoming and returned mail.
Conducting thorough research on payment postings, addressing issues such as unposted cash payments, misplaced checks, and reallocation of payments. Following up on promised payments.
Implementing service holds on accounts exhibiting cash flow issues, payment refusals, or potential losses.
Other Functions:
Referring delinquent accounts to external collection agencies for further action.
Processing adjustments for billing discrepancies, pricing errors, bad debt write-offs, bankruptcy claims, and maintaining relevant files.
Performing additional duties as assigned.
Supervisory Responsibilities: This role does not involve supervising other positions.Requirements Required Qualifications:
High School Diploma or equivalent (G.E.D.) is required.
Minimum of 2 years of experience in commercial collections or a related field.
Knowledge, Skills, and Abilities:
Proficiency in business administration, accounting principles, human resource management, sales and marketing, economics, and office organizational systems.
Strong understanding of customer service principles, including needs assessment, quality standards, and customer satisfaction evaluation.
Analytical skills to assess problems, identify solutions, and make informed decisions.
Effective communication skills for conveying information clearly and comprehensibly.
Ability to apply general rules to specific issues and produce logical solutions.
Clear and articulate verbal communication abilities.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
