Job DescriptionThe Lead Guest Services Worker is responsible for ensuring guest satisfaction by leading the Guest Services team in conjunction with the Guest Services Manager, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.COMPENSATION: The hourly rate for this position ranges from $18.50 to $18.50, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.For LA County Applicants: Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Job Responsibilities? Greet and provide customer service to guests while anticipating their needs? Coordinate tubing registration? Ensuring guest transactions are processed in a timely fashion? Collaborating and supporting the F&B, Retail, and Ticketing departments during peak business hours to ensure customer satisfaction? Leads, mentors, engages and develops teams to enhance their contributions, including assessing, training, and coaching? Operate a register and/or software system to complete cash and credit card transactions? Answers phone calls and emails and delivers messages as needed? Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.? Other duties and tasks as assigned by managerAt Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.Qualifications? Previous guest services experience preferred? Demonstrates excellent customer service skills? Demonstrates interpersonal and communication skills, both verbal and written? Demonstrate organizational skills, accuracy, and attention to detailThis role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.About AramarkThe people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
