Description:Answers all telephone calls promptly and courteously. Triages calls rapidly, prioritizes and dispatches calls in appropriate order and importance. Screen incoming communications to prioritize emergency/non-emergency calls and situations and to ensure sufficient emergency services are dispatched.Type of calls: Light bulb in the room isn't working, door isn't closing need a tech to come fix, room thermostat is not working, Tv will not turn on, etc. This person will create a work order then dispatch engineers out manually or once they put in the request the engineers will be dispatched out automatically. Closely monitors radio traffic during any situation presenting potential danger to the life or safety of personnel and dispatchesadditional personnel as needed.Maintains current status of personnel in the field. Maintains radio contact with facility personnel and enforces proper radio control and courtesy. Maintain an accurate status and availability of emergency response personnel to assure prompt and accurate responseMonitors Enterprise Asset Management System (EAMS) system to dispatch personnel as appropriate. Obtain relevant emergency information (e.g., location, request type, nature of complaint, etc.)Questions emergency callers to elicit complete and accurate information necessary for emergency response. Enters all appropriate information into the Enterprise Asset Management System (EAMS) system. Maintains accurate work orders and log notes.Must display a thorough work process ensuring that each and every step in a critical process is completed.Determines the department to respond (e.g., facilities or security)Use an automated software program (e.g., Microsoft Word, Excel) to prepare daily/weekly reportsBrief on-coming personnel of new or old information relevant to the shift.Review workflow processing to ensure all emergency/non-emergency operations are executed in a professional and timely manner.Additional Skills & Qualifications: Ability to adapt to and deal with change and ambiguity Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problemsAbility to observe and recall names, places and incidents, read and understand laws, ordinances, departmental rules andpolicies Ability to plan, organize, prioritize, work independently and meet deadlines Ability to relate to others in a calm, tactful and courteous manner Ability to solve problems and identify solutions Ability to speak and write effectively at a level appropriate for the job Ability to work in a fast-paced work environment Ability to work well with individuals at all levels of the organization Ability to execute caller interrogation to determine the problem and nature of the call Ability to relay and accurately document essential situational information to the respondersAbility to apply procedures subject to guides, regulations, and policies to the range of emergency calls in order to successfullyaccomplish the work Ability to monitor and maintain Enterprise Asset Management System (EAMS) Ability to identity system abnormalities within the Enterprise Asset Management System (EAMS) Knowledge of computer systems and software used in functional area Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility Knowledge of police/law enforcement procedures and techniquesExperience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
