JOIN THE HOFFMAN TEAM Hoffman is building a diverse company, and we welcome all candidates to apply. We are seeking candidates to work in Sunnyvale, CA on a large semiconductor manufacturing project. Headquartered in the Pacific Northwest, the Hoffman Construction name is synonymous with some of the most iconic projects in the region like the Portland International Airport, the Space Needle Century Project, MoPOP, Seattle Central Library, Colman Dock, Randall Children's Hospital, and the University of Oregon’s Hayward Field. Our company has been in business for a century, but we are not stuck in the past. We encourage innovation, and we welcome diversity. Hoffman is employee-owned, which means employee-owners have a stake in the company's long-term success, and it means you have the freedom and independence to solve challenges without bureaucratic second-guessing. You will earn highly competitive pay, get professional skills training, and enjoy benefits like free primary healthcare for you and your family through our dedicated healthcare clinics, health insurance, paid time off, a generous retirement program and a culture of inclusion and acceptance. The people who work here take pride in their work, support each other, and drive our commitment to exceptional construction, from urban high-rise towers, educational buildings, museums and libraries to advanced technology, industrial manufacturing facilities, water treatment plants, healthcare facilities and more. Hoffman is a place where you can feel like you belong. Many of our employees have been here for 20+ years. They often join us straight out of college or apprenticeships and grow their entire careers here. We are looking for people with a wide range of talents in positions from the jobsite to our corporate offices. Explore our website (https://www.hoffmancorp.com/careers/) , and, if you like what you see, apply today. Position Summary: The IT Helpdesk Support Technician will work within our IT Department and will report to the IT Manager. They will provide direct support for external business technology users. They will expedite problem resolution, remediate technical issues, and respond to general needs and questions relating to the use of technology. This position will be fully at the project site located in Sunnyvale, CA. SALARY RANGE: $90K-$115,000 annually DOE Essential Responsibilities:
Receive technical support requests from internal users onsite, via phone, email, and online ticketing system.
Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Products/services include PC desktops/laptops, mobile devices, network connectivity, peripheral devices, printing/scanning, file sharing/collaboration tools, desktop application software, and conference room AV support. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
Interact with end-users in a professional and courteous manner, providing quality service.
Escalate problems as appropriate following helpdesk procedures.
Act as a liaison between users and internal support staff to ensure accurate problem interpretation. Maintain communications with users during the problem-resolution process.
Regularly communicate with end-users as to the status of open tickets.
Increase productivity by continued improvement of knowledge level and troubleshooting procedures.
Assist on special projects as required. Training will be provided.
Qualifications: Position Related Skills
Excellent communication (both written and verbal) and problem-solving skills.
Must be able to multi-task in a fast-paced environment.
Proficient in MS Office, MS Windows, and hardware troubleshooting.
Positive attitude and ability to work well with others in a challenging environment.
Ability to triage/prioritize multiple issues at once.
Familiar with document editing/markup tools (Adobe, Bluebeam).
Prior experience utilizing ticket tracking systems is preferred.
Have a service attitude being courteous and patient.
Must have strong attention to details.
Professional Experience and Education
High School Diploma or GED required.
3 – 4 years’ experience in recent IT Support role.
Physical and Mental Requirements:
Standing/Walking/Sitting: Workday is combination of sitting/walking and standing.
Legs: Must be able to climb stairs - 20% of day.
Hands/Arms: Constant use of hands/fingers for mouse/keyboard/computer use.
Vision: Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination.
Hearing: Sufficient to hear conversational levels in person and over the telephone and radio; sufficient to hear alarms on equipment.
Speech: Sufficient to make oneself heard in person, and be understood over the telephone and radio.
Lift/Carry: Up to 50lb computer/drawings- minimal.
Bending/Twisting: Minimal.
Kneeling/Crouching/Crawling: Minimal.
Constant mental alertness, accuracy, and attention to detail required.
Work independently, make decisions, and follow through on all assignments.
Use creativity, independent judgment, and organizational and problem-solving skills to determine best method to accomplish desired results.
Plan and organize work.
Strong organizational and computer use skills and have a high level of competency to read/write/speak English, and communicate with coworkers.
Application review will consider without limitation the following criteria: qualifications, education and experience specific to the job description/duties as well as prior experience with Hoffman Construction. Applicants must be able to pass the Hoffman Drug and Alcohol test.
Hoffman Construction is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
Please note, we are not able to offer sponsorship for this position
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