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Description Robert Half's Homebuilding client is in need of a contract to permanent Customer Care Representative!Customer Care Representative Duties Include:-Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.-Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.-Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.-Schedule and supervise subcontractor repairs in homes after delivery to homeowner.-Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.-Provide accurate and timely information to Customer Care Manager on progress and scopes of work.-Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.-Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.-Participate in emergency on call rotation service schedule.-Work with Customer Service Manager on special projects as needed.-Participate and attend department meetings.-Keep accurate service request logs and documentation of all work performed.-Perform all other duties as assigned.Top Requirements:-Excellent communication skills, verbal and written-Strong organizational and interpersonal skills-Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.-Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.Hours - Monday-Friday 7:00am-4:00pmIf you are interested in the Customer Care Representative position apply today.Requirements - Experience performing extensive research to resolve complex customer inquiries
Basic knowledge in computer software programs and office equipment
Strong communication and interpersonal skills (verbal, written, and listening)
Enthusiastic attitude and an engaging businesslike approach
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Customer service and office administrative skills
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Command of Microsoft Office
Comprehensive knowledge of customer service
Demonstrated ability to interact effectively with internal and external partners and clients/customers
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
