Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.The Inside Account Manager serves as the laboratory’s primary point of contact for client service and/or sales related activities.Essential Duties and Responsibilities:
Demonstrates and promotes the company vision
Regular attendance and punctuality
Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operations
Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity.
Serving as the laboratories’ primary point of contact for client service and/or sales related activities;
Identify new opportunities and customers and maintain order frequency through phone and email.
Follow up with inbound leads daily and develop a working knowledge of accounts.
Responsible for managing accounts through the entire sales process including quoting, taking orders, checking on invoices and following up on A/R (Accounts Receivable) issues
Utilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completion.
Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
Maintain CRM database of prospective clients and opportunities
Tracking weekly, monthly, and quarterly performance and sales metrics
Closing sales and working with client through closing process
Work in conjunction with sales department providing information to or about new and existing clients
Provide support to outside sales – quoting, bid preparation, lead management
Deliver qualified opportunities tor team members
Identify potential opportunities for outside sales to recover lost services
Respond to all inbound sales calls and client services related issues in a timely manner
Provide superior customer service and assist with related duties (taking and entering orders, confirming and scheduling of logistics orders and other aspects of customer service- related assistance)
Tracking the progress of all laboratory production efforts;
Advising clients in a professional manner of any scheduling conflicts, possible delays, or other problems, which may arise;
Resolving any questions or issues that clients may have with regard to our services;
Ordering and possible prep of bottle kits for use by clients in their sampling efforts (as necessary);
Generating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to release;
Record and respond to customer requests and concerns while implementing an “on time” tracking system for in-house projects according to account assignment. Act as communicator between labs, administrative areas and clients.
Communicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer service representative’s area of expertise, or when appropriate department is unavailable for client request. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review.
BS/BA in Chemistry, Sciences, Marketing, or related field (four years of experience may substitute for a degree)
2+ years inside sales or customer service experience
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Skill and Abilities
Excellent customer service skills
Strong computer skills, including MS Office and CRM / Salesforce preferred
Environmental Laboratory Experience
Experience and proficiency with Microsoft applications, LIMS and CRM
Excellent verbal (telephone) and written (email) communication skills.
Communication skills necessary to write comprehensive narratives.
Knowledge of environmental sampling and analytical methods
Comfortable interfacing with clients on a daily basis on technical issues
Excellent interpersonal skills and team player capabilities across multiple departments within Eurofins QC’s evolving, fast-paced environment.
Position is full-time, Monday - Friday, day shift and is exempt from overtime pay.The compensation for this position is $60,000 - $70,000 per year commensurate with experience.Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.What we Offer:
Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!Find out more in our career page: https://careers.eurofins.com/Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences andagroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2023, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
