The Front of House (FOH) Manager will be responsible for directing, managing and successfully opening and operating a high volume branded concept on City Walk. As FOH Manager, the position will be a primary “go-to” for the FOH team and will be responsible for the functions and flow of the front of the house.The FOH Manager is responsible for insuring that customer service meets the standard of excellence at all times. While this position will report to the General Manager, this position is responsible for setting the expectation for all FOH team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.Essential FunctionsDrive operating profit goals and salesOptimize profits by controlling food, beverage and labor costs.Consistently achieve operational excellenceDevelop and retain exceptional talentEnsure compliance with all local, state and federal laws regarding food quality, safety, labor and employmentPartner with Human Resources to train and develop restaurant leaders at every levelMaintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable laborCommunicate restaurant results to General Manger with recommendations for improvementEnsure high Team Member and Guest EngagementPromote company's mission and valuesEnsure company policy and brand standards are followedOptimize profits by controlling food, beverage and labor costsPrepare and present hourly team member reviewsComplete all tasks assigned by General Manager on timeResponsibilities include:Create and execute plans for department sales, profit and team developmentOrganize marketing activities and promotional eventsMaintain high standards of quality control, hygiene, and health and safetyHire and train FOH team and cross-train as necessary  Maintain inventory levels and conduct full inventories  Assist the Kitchen Manager with menu changes and adjustments Respond personally to guest questions and complaintsChemical safety comprehensionAnalyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitabilityExceed annual operating profit targets
