DescriptionProvidence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.In this position, you will:
Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.
Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary.
Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities.
Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized.
Applies standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills.
Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders.
Leads project teams as needed.
Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems.
Collaborates with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards.
Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause.
Understand and translate the business needs into system design alternatives, configuration and workflow validations.
Facilitates and coordinates the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals.
Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results.
Plans and coordinates downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management.
Ability to travel as required.
Perform rotational on-call responsibilities.
Job Specific Knowledge, Skills and Abilities:
Competent in supporting the technical, operational, and application needs for appropriate highly complex application or several moderately complex applications from end-to-end.
Skilled trainer of team members in information collection, troubleshooting root cause of application failures and system monitoring.
Knowledgeable of application architecture with advanced skills in technical documentation of application system installations and highly complex system flows.
Skilled development of multifaceted testing plans and processes for complex systems.
Skilled trainer of database configurations, complex queries and elements.
Able to lead others in identifying ways to enhance or improve programs, processes and systems.
Proficient in Microsoft office products.
Able to lead and mentor other leaders on internal project work with moderate to high complexity and risk.
Demonstrated ability to network collaboratively with members of all business lines.
Able to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities as well as mentor others in these skills.
Able to work independently and as part of a team.
Skilled communicator, both oral and written. Skilled in working collaboratively, courteously and tactfully with difficult situations and/or people to recognize issues and solve problems. Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner.
Able to respect confidentiality of all information, especially related to patients, medical staff and employees.
Able to set challenging objectives and works against self-defined standards of excellence to continually improve personal performance.
Required qualifications :
Bachelor's Degree in Computer Science, Business Management, Information Services Or equivalent educ/experience
Within 90 days of hire Epic certification (must be kept up to date)
4 years Industry related experience
Preferred qualifications:
Working Knowledge in managed care
Tapestry Certification
3 years Healthcare IS experience
Epic Certification within 90 days -OR- Applicable Epic Certification within 3 months of last class completion is required for certification
Certifications must be kept up to date
Any certifications relating to software applications, technology infrastructure and or clinical specializations are an advantage
Some application suites require advanced current clinical knowledge and expertise (Pharmacist, Registered Nurse, LPN, Therapist) as demonstrated by a current state license
Previous Epic experience
Salary Range by Location:NorCal (Napa, Sonoma)Min: $45.98 , Max: $72.80Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez)Min: $40.98 , Max: $64.88WA Puget Sound Alaska (Anchorage)Min: $40.98 , Max: $64.88Oregon PortlandMin: $39.32 , Max: $62.25Oregon (Hood River, Medford, Seaside)Min: $36.65 , Max: $58.03Eastern Washington (Richland, Spokane, Walla Walla)Min: $34.99 , Max: $55.39MontanaMin: $31.65 , Max: $50.11TexasMin: $29.99 , Max: $47.48Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards.About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 264464
Company: Providence Jobs
Job Category: Applications
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 4011 SS IS CRCA TAPESTRY
Address: CA Anaheim 200 W Center St Promenade
Work Location: St Joseph Home Health-Anaheim
Pay Range: $see posting - $see posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
