Responsible for managing assigned programs in support of business objectives to ensure account’s satisfaction with services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling and tracking of tasks.Your Tasks
Project Management: Document and obtain sign-off on project requirements.
Project Planning: Maintain and update the project plan, both internally and with the client.
Timely Delivery: Ensure quality production and timely delivery of the project.
Meeting Notes: Maintain detailed meeting notes and share them with the client.
Process Documentation: Create and maintain documentation to ensure smooth project execution, including during absences.
Corrective Actions: Address any issues proactively and issue corrective actions as needed.
Billing and Collections: Manage client billing and initial follow-up on collections.
Contract Knowledge: Ensure familiarity with contract details and have them readily accessible.
Project and Budget Management: Understand the project's scope and budget constraints.
Business Reviews: Conduct business reviews, including Cost Performance Indicators (CPIs).
Change Management: Handle change management processes effectively.
Estimate Projects: Provide estimates for new projects for submission to Account Managers (AMs).
Issue Management: Track and resolve issues, and close the loop with the client.
Internal Escalation: Manage internal escalations effectively.
Project Processes: Have a good understanding of back-end and collaborate with IT for their processes related to the project.
New Implementations: Oversee new implementations as part of the project.
Quality Check: Ensure that proofs and deliverables meet quality standards.
Identify Opportunities: Recognize and pursue opportunities to bring in additional Account Management support as needed.
Your Profile
High school diploma or equivalent, BS preferred, and PMP certification preferred
Detail-oriented, analytical with great management skills
Good written and verbal communication skills
Customer centric and team player
Self-starter (task initiative and is assertive)
Go to production floor/fulfillment center, as needed
Requires the use of office equipment such as copy machine, computer and calculator
Requires reaching up to 24 inches to grab necessary materials
Adaptability and willingness to be flexible to the demands of the business
Work is performed in office environment.
We Offer Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities.EOE Protected Veterans/Disability
