OPERATIONS MANAGER JOB DESCRIPTION
POSITION SUMMARY:
Responsible for the management of multiple custodial clients / sites and the required services performed and the management of positive client relationships.
KEY DUTIES/RESPONSIBILITIES
· Communicates closely with clients to ensure satisfactory service performance.
· Works closely with employees to resolve any problems related to services performed
· Provide training and direction to Night Supervisor
· Works closely with Admin Team and Controller to keep operations within budget.
· Provides training to janitors including: initial and ongoing technical, customer service and safety training; on-site orientation training; and BBP training.
· Walks buildings before the start of service delivery to assess building's needs, establish the cleaning routine and determine weekly/periodic task schedules.
· Rolls out service program including extra effort necessary to get building up to speed and transition to regular program.
· Make regular visits to each account (at least once per week) to maintain visibility with client and ensure that work is being performed to company standards.
· Screens and interviews job applicants for openings at all accounts.
· Requisitions and installs all necessary equipment and supplies at new and existing accounts.
· Manages the inventory of supplies and equipment.
· Ensures necessary repair/maintenance of equipment at all accounts.
· Maintains accurate MSDS books for all accounts.
· Works with Admin Team to tailor required logs and documentation to each account.
· Reviews and approves employee timesheets for accuracy.
· Deliver timesheets to Payroll Administrator on time.
BUSINESS/PROFESSIONAL SKILLS
· Attention to detail, excellent organizational skills and ability to multi-task.
Superior leadership skills and ability to manage and motivate others
· Excellent written and verbal communication skills.
· Ability to build trust, value others, communicate effectively, collaborate with others and solve problems creatively. Ability to proactively establish and maintain effective working relations with employees and other departments.
- MUST BE BILINGUAL
