Position Summary 
The Guest Services Manager oversees operations of the front drive area, including the Bell and Valet Teams.  This position acts as interface between owners, guests and property. The Guest Services Manager is responsible for welcoming all guests, parking vehicles and transportation services. This position reports to the Director of Operations.  The budgeted salary range for this position is $75,000 to $81,000 annually. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Job Posting Deadline
Applications for this position will be accepted until February 15, 2025.Essential Job Functions
    Ensure that all owner and guests’ needs are identified and resolved as required
    Ensure that guest assistance from airport/drive through to residences/hotel rooms is of quality service levels
    Ensure timely skier shuttles and transportation to local attractions/restaurants in a timely and welcoming fashion 
    Work with other departments to communicate and to ensure a five star/five diamond class experience for the owners and guests
    Manage and maintain working environment and administration for staff
    Handle guest complaints/problems ensuring a timely result to the satisfaction of all parties
    Perform Manager on Duty as required
    Maintain high safety standards for the garage environment and hotel vehicles
    Prepare department budgets, ensuring timely and accurate payroll administration
    Monitor control of parking garage
    Review guest arrivals and departures and identify specific requirements as needed
    Ensure parking charges are correctly posted
      Attend and participate in weekly department head meetings  
    Other duties as assigned
 
