This OpportunityThe Contact Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company.Your Impact
Assists with Customer Service calls
Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.
Process customer requests for new and additional transponders.
Respond to customer emails from the Customer Service Email Inbox
Process inbound mail, which includes payments, account updates
Process requests for new ExpressToll accounts
Perform related duties as assigned by supervisor
Meet or exceed performance criteria established for the position
Maintain compliance with all company policies and procedures
Who You AreRequired Qualifications
Six (6) months or more Customer Service experience required
Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred
Excellent verbal communication skills
Must be able to pass Skills Assessment Tests to be considered for an interview
Must be able to pass background and drug screenings
Ability to adhere to strict attendance requirements
Ability to achieve and maintain departmental performance standards
Ability to prioritize and multitask
Proficient computer skills in a multi-monitor environment
Bilingual (English/Spanish) helpful, but not required
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
Vision for reading, recording and interpreting information
Frequent speech communication, hearing and listening to maintain communication
Daily use of computer and keyboard, standard office equipment and telephone
Ability to access, input, and retrieve information from the computer
Frequent hand/eye coordination to operate computer keyboard and office equipment
WSP Benefits:WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.Compensation:Expected Salary (Colorado only): $20.60 - Bi-lingual $21.21WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.About WSPWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.www.wsp.comWSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.The selected candidate must be authorized to work in the United States.NOTICE TO THIRD PARTY AGENCIES:WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
