Tasks and Duties This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task.   Review and support with day-to-day quotations Allocate workloads within team to ensure smooth operations during peak activity or staff absence Monitor workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintain strong relationships with customers, service providers and the Expeditors network. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM Monitor invoicing and BNP report where needed Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team Be continuously open and positive to implementing new system changes and enhancements with the team Oversee and ensure compliance with Expeditors Operational Process Standards Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.  Assist the Manager with key staff with goal setting and monitoring development.  Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  Support the manager and or sales department where needed.  Other tasks/duties as deemed appropriate by your management team. Physical Demands Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  Write with pencil/pen/marker  Functions performed primarily while seated at desk  
